Sales Effectiveness Manager

Posting closes: December 30th, 2024. 4 pm/mst

Salary: $87,841 to $109,802 (based on experience)

Additional Information: Hybrid - The successful candidates can be located anywhere in Alberta; this job can be done remotely with occasional travel to Edmonton required. Frequent travel to branches is also necessary.

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World’s Best Banks list for two years in a row, we are a team of smart, gutsy, and driven individuals.  

We are looking for a Sales Effectiveness Manager to join our Omni Channel team!

Reporting to the Director of Sales you are responsible for participating in the development and implementation of a standardized coaching framework that will deliver on our growth objectives while balancing our commitment to Servus Member Experience excellence. As a Sales Effectiveness Manager, you contribute to the growth of Servus by training and coaching meaningful sales management practices to our Retail Branches, Wealth and Business Banking teams with the objective of supporting individual performance and influencing positive sales outcomes. As an expert in sales effectiveness, you possess exceptional business development skills, sales management practices, and retention skills and use this expertise to influence employee behaviors, activities, and results, enabling the achievement of sustainable profitable growth.

More specifically, the scope of your responsibilities will include but are not limited to:

• Coach and Influence: Develop and coach Retail, Wealth, and Business Banking managers and employees on standardized sales management routines focused on sales, service, and retention activities.
• Collaborate on Sales Campaigns: Partner with Product groups and/or Marketing to develop and deliver sales campaigns that drive results and enhance team performance.
• Cross-Functional Support: Work with HR, Learning & Development, and Leadership Development to create tools, programs, and processes that elevate member service at all touchpoints.
• Process Improvement: Build relationships across departments to innovate and implement process and procedure improvements supporting sales and service functions.
• Advocate for Sales Teams: Represent sales-focused employees with senior leaders, addressing gaps, quick wins, and needs to support their success.
• Training and Development: Lead the design, implementation, and delivery of sales training programs for all business lines to ensure alignment with organizational and employee goals.
• Expertise in Tools and Incentives: Demonstrate expertise in corporate incentive programs, scorecards, and financial products to drive effective coaching and training.
• Research and Strategic Leadership: Analyze and recommend best practices in coaching and sales leadership to support the success of corporate launches and initiatives

To qualify, you'll need at least the following:

• Relevant Sales Leadership Experience: Minimum 5–7 years in demonstrated sales leadership with progressive management and/or senior advice roles.
• Sales and Service Culture Success: Proven ability to cultivate and execute activities in a sales and service culture that consistently improve results.
• Leadership and Motivation: Capacity to lead and motivate diverse teams, achieving results through impact and influence.
• Influence and Change Management Skills: Demonstrated ability to manage high volumes of work effectively and implement change management practices.

Most importantly, we're looking for candidates who align with our values. We live our values in how we do business. We're not afraid to be different – in fact, we embrace our differences. We have a spirit that motivates us to give our best service to members every day. It's our values that attract many people to Servus – and keep them with us. We embrace our culture and heritage, and we pride ourselves on our strong commitment to the communities we serve and our efforts to build and maintain member loyalty. If this sounds like you, then we encourage you to apply!

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals 
• Opportunities to get involved and give back through an employee volunteer program

 For information about these benefits and more, click here. 

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don’t check every box we encourage you to apply! 

#indh