Customer Service Representative-Remote

SEVEN POINT WELLNESS is seeking a dedicated and passionate Customer Service Representative to join our remote team in the heart of the medical practice industry. As a pivotal member of our organization, you will be the first point of contact for our valued patients, ensuring that they receive the highest level of service and support. This role is particularly important as it helps to foster a positive experience for our clients, who rely on us for their wellness needs. You will play a crucial role in managing patient inquiries, scheduling appointments, and addressing concerns with empathy and professionalism. In today's fast-paced, digital world, providing exceptional customer service is more important than ever, and at SEVEN POINT WELLNESS, we pride ourselves on our commitment to patient satisfaction. We are looking for someone who can not only navigate the intricacies of the healthcare environment but also embody the compassionate and caring ethos that defines our practice. If you are enthusiastic about making a difference in the lives of others and have the skills and experience to excel in a remote customer service role, we encourage you to apply and become part of our team focused on improving wellness outcomes for our community.

Responsibilities

• Respond to patient inquiries via phone, email, and chat promptly and professionally.
• Manage appointment scheduling and confirmations for patients in an efficient manner.
• Assist patients with navigating our services, including explaining procedures and policies clearly.
• Handle patient complaints and concerns with empathy, aiming for swift resolutions to improve satisfaction.
• Maintain accurate and up-to-date records of patient interactions in the system.
• Collaborate with medical staff to ensure seamless communication regarding patient needs.
• Continuously educate yourself on our services and enhance your industry knowledge to better serve patients.

• High school diploma or equivalent; associate or bachelor’s degree in a related field preferred.
• Proven experience in customer service, preferably within the healthcare or medical practice industry.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong problem-solving abilities and the capability to handle challenging situations gracefully.
• Proficient in using computer systems and medical practice management software.
• Ability to work independently and manage time effectively in a remote environment.
• Compassionate, patient-focused mindset with a commitment to delivering exceptional service.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan