Customer Project Manager

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

General Description: The Customer Project Manager position will be a technical and enterprise focused role that will interface directly with customers and within the ArcLight Wireless team.  They will be overseeing Sr Technical Leads to ensure project completion and customer satisfaction.  This position will communicate directly with customers on a business level as well as project status and execution.  The Customer Project Manager will report to the Partner Project Manager and will be involved in reporting on customer project status and the financial position of ongoing projects.

- Starting compensation is based on experience.
- No H1 Sponsorship.
- Must Already be in Seattle or willing to relocate at own cost

Primary Responsibilities/Tasks:

• Client communication
• Project Planning
• Ensure project budgets are met
• Verify device performance of mobile devices if necessary.
• Report results in a clear and concise manner to management or customers
• Ability to manage yourself and develop your own solutions to problems and issues.
• Support less experienced engineers in their jobs to assure the overall quality of the team.

Work Experience Requirements:

• 5+ years of experience with testing of consumer products or mobile devices
• 5+ years of experience managing project budgets
• 5+ years of experience with testing of consumer products or mobile devices
• Modem test experience
• 5+ years experience with tools such as QXDM, ELT, QPST, QCAT, or other diagnostic tools
• Excellent PC experience, familiar with Windows Office, saving files, creating folders, installing device drivers, troubleshooting common Windows problems.
• Experience with different mobile operating systems such as Android and iOS
• Dependable, trustworthy, good attention to detail, organized and efficient

Education Requirements: Bachelor of Science in related engineering major (EE, CE, CS, etc.)

The Ideal Candidate. At ArcLight Wireless, our strength comes from a diverse group of talented, creative, and ambitious professionals. An exceptional candidate will possess a mix of business savvy and technological prowess and will drive results-oriented processes. Due to our customer-centric approach, we are also looking for diligent and considerate communications experts.

Pay Range: $84,000-$113,000/ year

Benefits

• Competitive salary.
• Comprehensive health, dental, and vision insurance for full time employees.
• Retirement savings plan.
• Continuous professional development and training opportunities.
• A dynamic, collaborative work environment.
• Access to cutting-edge cryptographic technology and tools.

Physical Demands of the Job

• Stand: Occasionally
• Move or traverse: Frequently
• Sit: Constantly
• Use hands: Constantly
• Reach with hands and arms: Occasionally
• Climb or balance: Occasionally
• Stoop, kneel, crouch or crawl: Occasionally
• Talk/hear: Constantly
• Taste/Smell: Occasionally
• Lift/carry/push or pull: Occasionally 30 lbs

Additional information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback.  Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.