Customer Supply Chain Director France & Benelux

France & Benelux Customer Supply Chain Director 

Paris, France / Hybrid – 3 days per week in our Paris office 

As we continue our rapid growth, we’re looking for a France & Benelux Customer Supply Chain Director to join our EMEA Operations team. 

As a key member of the EMEA Operations Leadership team, the successful candidate will leverage a relentless desire to win and drive our continuous improvement ethos that seeks the best solution to deliver the world-class results that SharkNinja has consistently generated over the last decade. 

What You'll Do: 

• Lead cross-functional supply chain operations for the France & Benelux markets to enable continued growth and deliver outstanding service to our consumers and retailer partners 

• Be the face of SharkNinja Operations with our customers, developing integrated retailer partnerships to deliver first class results against key operating metrics (product availability, service & cost) 

• Own the execution of monthly order and shipment plans to deliver revenue objectives, leading action plans to address risks and capitalize on opportunities 

• Streamline cross-functional processes across channels and customer accounts to eliminate inefficiencies and maximize service 

• Advance order management tools, technologies and reporting capabilities in partnership with Global teams and retailers 

• Manage a team responsible for after sales service across markets, advancing French Repairability Index scores across brands and driving reverse logistics efficiency 

• Support Demand Planning and Commercial teams with forecasting processes across key retailers, to deliver accurate order planning and seamless new product launch execution 

• Take ownership of additional markets and channels as requested and partner with leaders in other business functions to drive operational initiatives 

What You'll Bring: 

• Proven leadership experience across customer supply chain, order management, logistics, and demand and supply planning within organizations known for world-class supply chain capabilities. 

• Track record of leading in a matrix structure and fostering value-driven partnerships with external customers 

• Expertise in S&OP/IBP processes and comprehensive end-to-end supply chain knowledge. 

• Strong ability to leverage KPIs and data analytics to identify trends, improve processes, and deliver measurable improvements. 

• Exceptional problem-solving skills with the ability to structure complex issues and develop effective solutions. 

• Collaborative mindset with a proven track record of building effective long-term relationships across internal and external teams. 

• Clear and impactful communication skills, both written and verbal, with the ability to influence stakeholders at all levels. 

• Strong work ethic with a results-driven approach, ensuring follow-through on commitments. 

• Willingness to adopt a hands-on approach, demonstrating adaptability and urgency in response to shifting priorities. 

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