Job details

Order Management - Customer Service, Manager

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,300+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

Order Management - Customer Service, Manager

Leeds (LS15) / Hybrid - Tues/Wed/Thurs in office

What you'll do:

The Order Management - Customer Service Manager will play a pivotal role in ensuring the seamless execution of the order-to-cash process for retail accounts throughout the UK and the EU. This individual will provide strategic leadership and guidance to the Retail Logistics team, fostering strong relationships with internal stakeholders and key retail partners. Furthermore, serving as the Operations Oracle super user, this role will lead initiatives stemming from system implementation, driving efficiency and effectiveness throughout the organization.

Lead and support Retail Logistics Coordinators and Team Leaders
Coach and develop team for improved performance and accountability
Implement best practices for smooth retail logistics operations
Monitor key performance indicators for enhanced customer experience and continuous improvement
Collaborate with cross-functional teams to resolve order process issues
Analyze operations for recommendations on improvement
Act as Oracle ERP business lead for system enhancement
Collaborate with IT and operations for testing new solutions
Provide technical support and training
Identify and implement strategic solutions for process inefficiencies

What you'll bring:

Excellent leadership and motivational skills.
Proven track record of leading teams in an operations context and work in a fast-paced environment.
Strong analytics and problem-solving skills.
Proven ability to develop innovative solutions for increased productivity.
Results oriented, focused on the outcome for the team and the company.
Strong interpersonal skills-able to effectively influence and lead others.
Excellent communication skills both written and verbal.
Highly collaborative with the ability to engage and lead meetings and interact with different departments throughout the organization.
Capable of setting and managing multiple priorities in parallel and delegate task.

#LI-HYBRID

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/

For candidates based in China, please visit: https://sharkninja.com/candidate-privacy-notice/china/

For candidates based in Vietnam, please visit: https://www.sharkninja.com/candidate-privacy-notice/vietnam/

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

SharkNinja Glassdoor Company Review

3.2

SharkNinja DE&I Review

3.37

CEO of SharkNinja

Mark Barrocas

Approve of CEO

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