Experience Design Manager (Hybrid)

The Experience Design Manager will provide Shepard clients with engaging and innovative event experiences that align with their business goals. This position combines strategic account support, creative event design, and business development support. By staying ahead of industry trends and leveraging client insights, the Experience Design Manager will provide clients with ideas and solutions to grow their business and enhance customer experience.

Key Contributions of the Role

• Strategic Consulting – Serve as the primary experience design consultant for strategic accounts, aligning event strategies with client objectives and ensuring seamless collaboration across internal teams.
• Event Design Development – Create and present innovative experience design concepts that enhance attendee engagement, incorporating themes, activations, and cutting-edge technology.
• Client Discovery and Engagement – Conduct regular discovery sessions with clients to understand their goals, audience, and desired outcomes, translating insights into tailored event solutions.
• Business Development Support – Contribute to RFPs, pitches, and proposals by providing creative experience design solutions and presenting case studies to prospective clients.

• Continuous Improvement – Develop and track metrics to evaluate the success of design initiatives, gather feedback, and implement improvements to enhance future event experiences.

• Minimum of 5+ years of experience in Event Design, Event Production, or related experience.
• Ability to generate original ideas and concepts that address complex problems, utilizing both analytical and imaginative problem-solving skills.
• Proficient in prioritizing tasks, managing multiple projects simultaneously, and meeting deadlines consistently while maintaining excellent attention to detail.
• Excellent verbal and written communication and interpersonal skills.
• Strong ability to communicate creative ideas to internal collaborators and clients using visual aids and/or ideation decks.
• Dynamic presentation skills with internal and external client audiences.
• Ability to work cross-functionally to brainstorm and implement creative solutions.
• Proficient in Microsoft Windows and Office Suite, with strong skills in Word, Excel, and Outlook.
• Proficient in Adobe Creative Cloud or equivalent programs (Canva) preferred.

Aligning With Our Values for Success 

• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.
• Ability to perform as a responsible ESOP owner by making daily decisions to benefit the client and the company.
• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.

Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.

Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, veteran status, or other non-merit factor. All employment decisions are made based on business needs, job requirements, individual qualifications, and merit.