Account Coordinator

Account Coordinator

We're looking for an Account Coordinator to join our growing Chicago team to work with several clients in our consumer and channels practices. 

This isn’t your average AC role. At SHIFT, our ACs are involved in all aspects of client analysis, planning, execution and reporting. Your team will rely on you to bring your A game to work every day, and actively contribute to the research, strategy, creative and omnichannel media initiatives we deliver day-in and day-out.   

You’ve had an internship or two and you’re beyond ready to take your game to the next level. You’re organized, proactive and thrive in fast-paced environments. You’re also curious, a news hound, in the know on influencers and a follower of pop culture and a social media pro.   

What You’ll Do 

• Be the eyes and ears of the team to track breaking news, issues and trends relevant to your clients in the media and across all social media. 

• Make informed recommendations on opportunities to help clients shine in the media, on social media or both. 

• Keep your team’s wheels on track. Act as a logistical quarterback to make sure things happen when and where we need them to happen. 

• Be on point to create all client reports and attend client events as needed. 

• Research and maintain accurate databases on targeted shows, speaking venues, and awards programs. Write killer submissions that help our clients shine.  

• Writing – from media alerts, to pitches to social content. 

• Prepare briefing materials for and actively participate in team brainstorming. 

• Keep the foundational materials (narrative, messaging, etc.) current for each of your clients. 

• Learn the fundamentals of earned media pitching and begin to engage the press on behalf of your clients.  

What You Bring 

• Some internship experience – preferably in an agency environment – tech experience a plus 

• Ridiculously strong oral, written and interpersonal communications. 

• An insatiable curiosity combined with an innate ability to think critically that translates into creativity, founded in strategy, that you can apply to our programming day in and day out. 

• The self-discipline to take direction, focus on tasks and deliver on commitments. 

• A genuine thirst for learning, self-improvement and personal growth. 

• A fierce competitive spirit that compels you to play to win at whatever you’re doing. 

• The ability to work independently while working collaboratively towards a common goal. 

• A willingness to actively contribute to making our agency a better place to work. 

What it Takes to Succeed Here 

• Help us improve. Become fluent in the agency’s brand and business; familiarize yourself with our teams, clients, best case work and best proposals. See a missed opportunity along the way? Call it out. Share your thoughts. Make us better. 

• Make yourself smarter. Invest any downtime you have in your first six months to become certified in Google Analytics, and to master Google’s keyword tools. Both will help you prepare client-ready work more quickly as requested.  

• Know what’s going on. Read/watch/listen to and then analyze and report the news that’s important to you and your clients; provide recommendations for actions that the client can/should take as a result. 

• Have a point of view. We’re not looking for people who agree with everything we say. We’re looking for people who think independently, believe in things important to them and can bring and defend that passion to work with them every day. 

• Make your team smarter. Get and stay up to speed on the market, competitive and internal business dynamics shaping the worlds and impacting the decisions of the clients to which you’re assigned. Become the go-to resource on your team for this kind of information.   

• Learn the agency business. Ask questions of those around you/ attend proscribed training programs to understand how we budget, how we manage projects, how we develop and nurture client relationships and how we measure our own success as an agency. 

• Raise your hand. Don’t ever wait for someone to ask you to do something; ask what you can do to help your team, our clients and our agency succeed. Daily. 

Our Benefits:

• Competitive compensation, annual increases & performance bonuses
• Generous PTO package & paid holidays
• Annual paid recharge shutdown the last week of the year
• Employee referral and new business incentive bonuses
• Flexible and hybrid work environment
• Summer Fridays 
• Technology stipend to set up your home office with the tech you need
• Monthly cell phone stipend
• 401k contribution that starts and vests 100% on day one
• Comprehensive healthcare, dental & vision coverage
• EAP that offers 24/7 access to Licensed Professional Counselors
• Donation matching & PTO to volunteer in your community
• Frequent opportunities for career advancement
• Paid parental leave for birth and adoption
• Disability and life insurance
• Tuition reimbursement for ongoing education costs

#LI-Hybrid