Customer Success Associate

Shift was founded in 2009 focused on the FX space. Sensing the seismic shifts taking place in the financial industry, and the disruptive power of digital assets, we made it our mission to make these decentralized trends accessible to every business, from market leaders to small retailers.

Our recent growth has created an opportunity for a Customer Success Associate on our Customer Success team. You will be responsible for providing top-notch services to our digital exchange customers as you identify their potential needs, respond to their inquiries, and ensure a positive customer experience.  The ideal candidate has an engaging personality and a technical background, with a focus on delivering superior customer care.

Responsibilities

• Onboarding clients to use the Shift Platform
• Maintain ongoing relationships with clients who are using the Shift Platform
• Communicate daily and build relationships with key stakeholders
• Collaborate with sales, development, project managers, and support teams
• Provide training to clients operating our exchange platform
• Respond to customer inquiries through video chat, slack, and email
• Be proactive in anticipating and resolving customer issues
• Help develop and manage our customer success ecosystem
• Ensure a positive customer experience

Requirements

• Excellent communication skills
• Strong project management skills
• Acute attention to detail
• Engaging personality
• Enjoys interacting with customers
• Comfortable working in an ambiguous, fast paced environment
• Easily explains highly technical concepts to non-technical groups
• Approaches requests creatively to maximize value for the client and Shift
• Proficient with Asana and Google apps
• Solid understanding of trading and cryptocurrency

Qualifications

• Minimum 1 year of experience in CS or CX
• Bachelor’s degree
• English Level C2 is required for this role

This is a full-time, permanently remote position.  Salary depends on experience.  This position is intended for candidates based in Europe, South Africa, or the MENA Region.