Supervisor, Scooter Field Operations

Full time/ Part time: Full

Regular/ Seasonal: Regular 

Pay Rate: $23/hour (+$1 for Overnight Shift)

We are looking to hire a Supervisor to join our Scooter Field Operations Department. As a Supervisor, you will be the first point of contact for our Scooter Field Operations team, and responsible for ensuring high levels of productivity, compliance, and safety. You will support our field staff, communicate with multiple levels of management, and ensure that day-to-day operations run smoothly. The intended schedule for this position will be overnight, subject to change in the future.

Daily tasks include, but are not limited to:

• Oversee daily field operations, including system rebalancing, battery swapping, and asset recovery.
• Monitor key performance indicators for service and fleet performance.
• Use reporting tools to closely follow shift productivity.
• Escalate issues effectively through appropriate channels.
• Promote compliance with company policies and safety regulations.

Shift Transit is North America's leading operator of urban bicycle and scooter share programs. Shift Transit is proud to be the operation partner for Divvy, Chicago’s bike and scooter share system. Shift Transit has years of experience planning, implementing, and operating bicycle and scooter share programs across North America.

Shift Transit is proud of the diversity of our team members. We provide equal opportunities to all qualified individuals regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, genetic information, or disability. 

Key Duties Include, but Are Not Limited to:

Review daily driver requirements and dispatch up to 20 drivers to meet these requirements.

Manage daily fleet needs, including contacting 3rd party vendors to arrange service and repair. 

Report daily employee attendance to management in accordance with the attendance policy. 

Monitor and coach drivers on daily performance.

Manage Client and 3rd party portals, reporting Lost/Misparked Ridables and creating tasks based on the provided information. 

Be the point of contact for drivers in the field, taking reports of accidents and incidents, and ensuring that all information is reported to the correct authorities. 

Manage several Google Sheets that aid daily operations.

Schedule
Training: 2 weeks on a mixed AM and PM schedule
Normal schedule: Overnights 10pm - 6:30am; days to be determined and subject to change based on the business needs.

• Leadership experience, ideally within the transportation, logistics, or operations field. Prior experience with bikeshare or micromobility services is preferred.
• Intermediate computer skills, the ability to use technology provided by the company.
• People oriented and able to leverage this skill to increase productivity and performance 
• Ability to read and interpret data related to key operational metrics.
• Ability to multitask and prioritize tasks based operational requirements
• Valid driver’s license with a clean driving record.
• Physical capability to lift up to 75 pounds, bend, crawl, stoop, and stand for extended periods.
• Willingness to work in all weather conditions.
• Flexibility to work varied schedules based on business needs.
• Possession of, or willingness to obtain, a forklift License.
• Familiar with Google Suite (Sheets, Docs, Gmail).

Due to the nature of the work performed by the company, the Field Ops Supervisor may be assigned to perform duties outside their responsibilities, up to and including work in the field. 

Shift Transit is proud to offer our team members a competitive benefits package, including competitive wages, medical, dental, and vision insurance, 401k savings accounts, and paid time off. Eligibility for benefits may vary based on your employment status.