Risk & Fraud Manager, Trust & Safety

Before you read on, take a look around you. Everything you see has been shipped, often multiple times before reaching its destination. Global ecommerce sales are expected to total $5.5 trillion worldwide in 2022 and continue growing over the next few years. Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. 

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, and platforms are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

We have a remote-first, globally distributed workforce and culture and are continually expanding. This means, any of our hires can be based anywhere globally, with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia. For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo benefits still apply). What is important to emphasize is that you can be successful at Shippo regardless of location.

How we'll deliver success:

As Shippo’s first Trust & Safety team member, you will take full ownership of protecting our ecosystem from fraud and abuse. You will lead the charge in identifying patterns of bad actors, designing proactive measures to mitigate risks, and creating scalable processes to safeguard our customers, partners, and company. 

You will leverage your technical expertise, data-driven approach, and investigative mindset to build and execute strategies that tackle complex fraud issues. You will problem-solve and partner across the organization, collaborating with teams like Product, Engineering, and Operations to ensure our defenses and processes stay ahead of emerging threats. Your ability to analyze data, distill insights, and implement impactful solutions will be critical to your success.

You are skilled at navigating ambiguity, setting priorities, and maintaining focus in a fast-paced environment. You combine tactical execution with building our fraud strategy and take pride in owning your work from start to finish.

• Data Analysis and Reporting: Conduct in-depth analysis of datasets to identify patterns, trends, and anomalies related to fraud and abuse. Prepare reports, dashboards, and visualizations to communicate findings to stakeholders and leadership. Establish and manage KPIs for trust and safety metrics; measure effectiveness, and continuously improve our programs. 
• Risk Identification and Mitigation: Investigate fraud incidents to proactively identify and address potential vulnerabilities. Develop and implement strategies to counter risk and threats, including implementing stronger controls to improve our security posture against bad actors. Design and build anti-abuse protections and counter-abuse strategies. Prioritize based on urgency and severity. Develop escalation protocols. 
• Communication and Collaboration: Communicate effectively with technical and non-technical audiences, both verbally and in writing. Collaborate with cross-functional teams to understand business requirements, present analysis results, and provide data-driven recommendations. Work closely with stakeholders to define business requirements and analytical needs.
• Tooling and Automation: Evaluate, manage, and advocate for the tools to support data analysis and reporting processes. Develop and maintain scalable dashboards and reports to track key performance indicators and progress against goals. 
• Compliance and Law Enforcement Response. Provide input on compliance with company policies, carrier policies, and relevant regulations, including data privacy regulations. Respond to inquiries from law enforcement and government agencies, including subpoena requests, in collaboration with the Legal team. 

• 5+ years of experience in detecting, monitoring, and preventing fraud, ideally for a marketplace, payment platform, or shipping platform.
• Proficiency in data analysis tools and techniques (e.g.,Sift, Stripe RADAR, SQL, Looker, etc.).
• Demonstrated success at building escalation protocols from the ground up.
• Proven track record of balancing regulatory requirements with commercial objectives, ideally in high-growth or fast-paced environments.
• Experience building trust and safety or compliance teams, with a strong emphasis on mentorship, growth, and team culture.
• Exceptional communication skills, with the ability to influence and partner with stakeholders across all levels of the organization.
• Strategic mindset, with the ability to see the big picture while managing detailed and data-driven execution.
• Comfort managing ambiguity and asking lots of questions.
• Entrepreneurial mindset, taking ownership of your work and determined to find solutions.
• Excellent judgment in prioritizing work, escalating decisions, and knowing what risks are worth taking.
• Collaborative, low-ego, ability to make the workplace more fun for everyone.

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working 
• One week-long company wide winter shutdown 
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

Our Compensation Shippolicy:

We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $153k to a max $207k annual salary. We tend to anchor our pay in the middle of this range ($180k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.

The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com

Shippos in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.