VP of Professional Services

About Shipwell

At Shipwell, we empower supply chain efficiency and service effectiveness at scale. The Shipwell platform includes capabilities previously out of most shippers' technical reach and affordability today. Our solution combines everything shippers need, from transportation management and visibility to procurement, in a comprehensive, easy-to-use platform. It will adapt and scale as market and business demand change, allowing shippers to operate, manage, and optimize the shipping process seamlessly. Industry experts have recognized Shipwell's traction in the market and have differentiated Shipwell as a leader in the logistics industry. Awards include Gartner Magic Quadrant for TMS 2024, 2023, 2022, 2021, Food Logistics’ 2024 Top Software & Technology Providers, and FreightWaves’ FreightTech 2022 and 2021 Awards for Innovation and Disruption in Freight Industry. Shipwell was also named the fourth fastest-growing company in North America on the 2021, 2022, and 2023 Deloitte Technology Fast 500 and Forbes 2020 Next Billion-Dollar Startup.

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us! 

About the Role

As the VP of Professional Services, you’ll lead our talented Professional Services organization, ensuring successful customer implementations and maximizing customer lifetime value. This key leadership role will drive the strategy, execution, and continuous improvement of our services delivery model and fostering strong customer relationships. 

What you need to have:

• 10+ years in a high-growth SaaS professional services management role; preferably with a background in supply chain software (planning, ERP, WMS, TMS, OMS, inventory management, fleet management)
• Proven track record of successfully delivering complex software implementations
• Experience building and optimizing professional services processes and frameworks
• Strong financial acumen with managing budgets, P&Ls, and resource allocation 
• Familiarity of standard SaaS metrics and managing to them
• Customer obsession - ensuring customer success and value realization with software and services
• Ability to think critically with strong bias to execute
• Strong presentation, communication, and interpersonal skills; ability to rapidly develop and cultivate relationships with peers, partners, and key influencers
• Comfortable strategizing and consulting with C-level executives; references are great
• Strong interpersonal skills; ability to rapidly develop and cultivate relationships with peers, partners, and key influencers.
• Demonstrated people leader managing teams in a distributed environment
• BA/BS degree in a related field

What is Preferred:

• Logistics industry experience
• Proficient at Excel, SFDC, Google Suite, and BI tools (Tableau or Looker)

Why Shipwell:

• Enjoy working remotely with the added perk of a home office reimbursement
• Unlimited Paid Time Off (PTO)
• A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&D coverage, and flexible/health savings accounts
• 401K program where Shipwell matches up to 4%
• A yearly learning and development budget
• Subsidized internet, cell phone, fitness, and educational reimbursements
• Virtual team-building events where fun and connection take center stage 
• Join a vibrant, inclusive workplace shaped by friendly, talented individuals
• Receive a technology package, including a MacBook Pro
• Employee Recognition Program to celebrate and incentivize hard work and success!

The Salary Range for this role is between $180,000 to $220,000/year with an OTE of $210,000 to $265,000. Compensation is based on several factors, including market location, job-related knowledge, skills, and experience. 

Shipwell is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and believe that experience comes in different forms. Diversity in our team makes for better problem-solving, more creative thinking, and ultimately, a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast-paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard-working & good at what you do, then please come as you are.  We want you to contribute, grow, & learn at Shipwell.

We are looking forward to adding new perspectives to our team!

Shipwell employees will only ever email you about this position from a @shipwell.com email address.

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc