Operations Specialist (Shift hour : 2pm - 10pm)

Our Journey

ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.

• Oversee the performance of the country's operations, ensuring consistent achievement of KPIs and addressing any breaches with root cause analysis and corrective action.
• Lead the investigation and resolution of operational issues, collaborating with cross-functional teams as needed.
• Coordinate cross-functional initiatives involving commercial, product, marketing, and regional operations teams to support strategic projects.
• Address operational gaps, validate improvements in the country’s Operations, review productivity through automation, process enhancement, and targeted training with Operations Managers and stakeholders to implement solutions.
• Collaborate with stakeholders across the country's Operations teams, operations teams and customer service to ensure seamless communication and alignment.
• Manage and execute end-to-end merchant operations for Online Affiliate ensuring excellence in execution. 
• Drive and execute strategies to enhance merchant and customer experiences, scale operations, and achieve cost efficiencies.

• Minimum 3 years of experience with a proven track record in operations (preferably in e-commerce).
• Data-driven mindset, with the ability to analyze  performance and historical data to plan and optimize resource management.
• Proficiency in tools such as Salesforce, SQL, Python, and Zapier is a plus.
• Strong problem-solving skills and a hands-on, proactive approach to challenges.
• Ability to connect the dots, leverage data insights, and iteratively improve and scale operational processes.
• High bias for action, with the ability to quickly identify and address process, culture, and skill gaps.
• Independent and self-motivated, capable of thriving in a fast-paced, dynamic work environment with minimal supervision.
• Collaborative mindset, with demonstrated success in partnering with cross-functional teams (business, operations, product) to drive complex projects.
• Strong leadership, stakeholder management, and communication skills.
• Growth-oriented mindset, with a willingness to seek challenges and excel in a constantly evolving environment.
• Ability to prioritize and focus on the most impactful initiatives.

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

Flow Day Thursday (1-day a week, optional to work from home or office)