Strategic Projects (Operations) Intern

Our Journey

ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.

Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.

We are seeking a motivated and talented intern, preferably an MBA student, to join our team and support service delivery transformation initiatives. This internship is ideal for someone with strong analytical and problem-solving skills who is eager to gain hands-on experience in leading or supporting projects that drive innovation and efficiency within an organization.

• Service Leadership & Transformation:
• Assist in leading and supporting service delivery transformation projects, contributing to innovation and improving service quality.
• Apply insights from academic and professional experiences to provide strategic solutions tailored to various service contexts.
• Support efforts to foster a culture of continuous improvement and agility within the organization.

• Strategic Project Management:
• Participate in the planning, execution, and evaluation of service-related projects, ensuring alignment with organizational goals.
• Help identify potential challenges and develop strategies to overcome them, ensuring project success even in unstructured environments.
• Collaborate with cross-functional teams to drive project outcomes and share best practices.

• Leadership Development & Mentorship:
• Gain experience in mentoring and guiding peers, developing leadership skills essential for future roles.
• Demonstrate curiosity, proactivity, and adaptability in tackling complex service challenges.
• Engage in continuous learning and apply new ideas to enhance service delivery practices.

• Innovation & Process Improvement:
• Bring fresh perspectives and innovative ideas to enhance service delivery and challenge the status quo.
• Participate in initiatives requiring mental agility and adaptability, ensuring the organization remains responsive to changes.
• Support efforts to identify opportunities for improvement and implement solutions that drive efficiency and effectiveness.

• Currently enrolled in a graduate program, preferably an MBA.
• Previous internship experience in service delivery, project management, or related areas is a plus.
• Strong analytical and problem-solving skills, with the ability to adapt quickly to changes.
• Experience or coursework in service delivery, project management, or related fields is a plus.
• Excellent interpersonal and communication skills, with the ability to influence and motivate others.
• A proactive and curious mindset, eager to learn and contribute to service delivery innovation.

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Flow Day Thursday (1-day a week, optional to work from home or office)

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!