IT Desktop Support

SI-BONE® is focused on helping patients in one of the most under-served, under-diagnosed, and under-treated areas in orthopedics, the sacroiliac (SI) joint. SI-BONE developed an innovative, patented implant to fuse the SI joint. The iFuse Implant System® provides a less invasive alternative to traditional sacroiliac (SI) joint fusion surgery and has been used in over 90,000 procedures to date. 

We are a medical device company that is focused on improving the lives of patients with sacroiliac pelvic conditions. We are looking for people who are passionate about our mission and who are willing to work hard to achieve it. We are also looking for people who are: 

• Agile: We work in a fast-paced environment and need to be able to learn and adapt to change quickly. 

• Creative: We embrace creativity, and we need people who are not afraid to challenge the status quo. 

• Team Players: We roll-up our sleeves and work together as one team to achieve our goals.

General Responsibilities:

The IT Desktop Support position will provide on-site and over the phone desktop technical support for all SI-BONE employees in the U.S. and in an as needed basis for the EU. This position is typically focused on internal IT service delivery for employees but may have an external client focus if involved with company-hosted, web-enabled, or outsourced solutions delivery.

Responsible for performing all duties in compliance with all applicable worldwide regulatory requirements as included in the scope of the SI-BONE Quality Manual.

IT Desktop Support must act and conduct company business in an honest, ethical, and lawful manner, consistent with the company’s Code of Conduct, other company policies and the AdvaMed Code of Conduct and/or any other applicable industry code(s) of conduct. The company does not tolerate retaliation in connection with making good faith reports of suspected violations. The company does not tolerate retaliation in connection with making good faith reports of suspected violations

Specific Responsibilities and Skills:

• Configure and maintain laptops, MacBooks, iPads, and network printers.
• Assist with employee onboarding/offboarding.
• Support software solutions for the global network.
• Troubleshoot and resolve IT issues for both in-house and remote employees via Freshservice helpdesk.
• Maintain inventory of IT-issued equipment.
• Monitor performance of PCs and Macs.
• Provide conference room audio/visual support and meeting setups.
• Report non-compliance issues on Quality and Regulatory teams.
• Support building operations and maintenance and

Knowledge, Education, and Experience:

• Computer College Degree or equivalent experience.
• 2+ years of technical support experience, preferably in IT Desktop/Helpdesk support.
• Proficiency in Windows OS, and Office365. Mac iOS is a plus.
• Knowledge of Azure Active Directory and Intune is a plus.
• Good communication skills and ability to handle multiple tasks.
• Experience with some type of MDM environment (Kanji)
• Familiarity with applicable regulations/standards (e.g., ISO 13485, FDA 21 CFR 820, EU MDR 2017/745, ISO 14971).

Salary range:  $67,000- $75,000. The compensation range for this position is specific to the location and is in good faith what SI-BONE expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Supplemental pay: bonus and stock