Resolution Coordinator

We’re seeking a dynamic Resolution Coordinator to join our vibrant Customer Services team!

Leeds or  Welwyn Garden City

About Sika

At Sika, we’re not just a specialty chemicals company – we’re innovators driving the future of construction and automotive industries. With subsidiaries in 103 countries and over 400 factories worldwide, our cutting-edge technologies shape a more sustainable tomorrow. Join our team of 33,000+ dedicated professionals who turned CHF 11.2 billion in sales in 2023 into a launchpad for innovation and growth.

About Customer Experience

Our Customer Experience Function is the heartbeat of our business, known for turning challenges into opportunities and transforming customer interactions into success stories. We’re passionate about delivering exceptional support, streamlining processes, and continuously evolving to meet the ever-changing needs of our clients.

Purpose of the Role

As our Resolution Coordinator, you’ll be the go-to problem solver—ensuring that every customer concern is addressed swiftly and effectively and the Customer kept updated throughout. Your knack for collaboration and proactive mindset will be key in driving customer satisfaction, reducing the number of complaints and enhancing our service excellence.

What’s In it for You?

The Opportunity:

• Make an Impact: Take charge of resolving customer issues and complaints, turning potential setbacks into success stories.
• Collaborate & Innovate: Work closely with teams across logistics, sales, and more to craft innovative solutions and elevate our service standards.
• Drive Change: Champion process improvements and play a critical role in our continuous pursuit of excellence.

The Rewards:

Enjoy a competitive salary paired with an outstanding benefits package that values your contribution:

• 25 days holiday (rising to 28 with service) plus bank holidays
• Hybrid Working (4 days office 1 day home per week)
• Company pension contribution of up to 10%
• Private healthcare (with family options)
• Group life cover at 6x your annual salary
• Global Income Protection (PHI)
• Enhanced maternity and paternity pay
• Staff discount platform & Cycle to Work scheme
• Service Awards for key milestones
• Selected discounted Sika products

The Support:

You’ll join a collaborative, forward-thinking team that values your growth. From day one, you’ll have access to world-class tools, comprehensive training, and a culture that celebrates innovation and teamwork.

The Future:

Step into a role that offers exciting career paths—from Customer Services Management to Sales Operations and beyond. Your journey with Sika is only just beginning, with countless opportunities to expand your skills and make a lasting impact

What We Need from You:

• A passion for delivering outstanding customer service and resolving challenges.
• Willing to go the extra mile to delight our Customers
• Experience in customer service or resolution-focused roles.
• Excellent problem-solving, root cause analysis and communication skills.
• Proven ability to manage multiple cases with precision.
• Experience in identifying improvements to reduce complaints
• Strong stakeholder management skills.
• Proficiency in Microsoft Office, ERP systems (ideally SAP) and CRM systems.

The Skills:

We believe in nurturing talent. Enjoy professional and personal development opportunities including in-depth product knowledge, leadership training, and access to our global Sika Business School.