Robotics Fleet and Operations Manager (Europe/Contract)

We are seeking an experienced and dynamic Robotics Fleet and Operations Manager to lead the deployment, maintenance, and operations of our robotic systems across retail environments in Europe. This role requires a hands-on leader with strong technical, project management, and customer relationship skills to ensure the success of our robotics solutions and client satisfaction.

Ideal location is Germany, but it could be another city outside Germany nearby large airport.

• Robot Deployment & Maintenance: Deploy robots in retail stores, ensuring they are fully operational and integrated with client systems. Perform periodic maintenance on robots as needed.
• Project Management: Own the end-to-end process of deployment and expansion projects with retail clients, taking full responsibility for planning, execution, and successful delivery of results. Coordinate cross-functional activities to meet project milestones and deadlines.
• Operations & Customer Experience: Act as a primary technical point of contact for clients, ensuring their satisfaction and addressing any issues or concerns promptly. Assist in managing day-to-day operations and customer experience activities.
• Fleet Health Monitoring: Monitor the health and performance of the robot fleet, ensuring all systems operate optimally. Identify and address potential issues proactively to minimize downtime.
• Data Analytics & Utilization:Analyze data to identify actionable insights and improvements for store operations. Collaborate with store managers and staff to operationalize data insights, implementing solutions to enhance performance and efficiency.
• Travel: This role requires approximately 30% - 50% travel within Europe to support client sites and deployments.

• Mechanical or technical repair skills.
• Fluency in English and German is mandatory; proficiency in French and Spanish is preferred.
• Proven experience in project management, preferably in the retail or technology sectors.
• Familiarity with retail operations and processes is essential.
• Strong technical aptitude and ability to quickly learn and work with robotic systems.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and internal teams.
• Proactive problem-solver with a customer-focused mindset.
• Ability to travel and flexibility to adapt to dynamic schedules.
• This is a remote job preferably located in a major airline hub city

• Experience with deploying or managing robotic or automated systems.
• Technical account management experience.

Why Join Us:

At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.

Simbe Values: R. E. T. A. I. L.

Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors. 

Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.

Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.

Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.

Innovative - We are bold and innovative, with an intense focus on product design and user experience.

Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.