Merchant Success Manager

Skio (skio.com) helps brands on Shopify sell subscriptions without ripping their hair out.

We work with customers that include Liquid I.V., Bulletproof, SmartyPants Vitamins, Bev, Muddy Bites, Fly By Jing, Taika, Immi, MatchaBar, KraveBeauty, Stryx, Glamnetic, Insert Name Here, Doe Lashes, Magic Mind, Remedy Organics, Siete Foods, Huron, & ZOX.

Our team (skio.com/team) brings experience from Shopify, Recharge, Klaviyo, Attentive, Amazon, Facebook, Pinterest, Hulu, Groupon, Thumbtack, & Databricks.

Investors (skio.com/investors) include Y Combinator, Adjacent, Jason Wong, Shaan Puri, Julian Shapiro, Geoff Woo, & Sahil Bloom, as well as founders and executives of companies like Italic, Magic Mind, Immi, Bev, Taika, Smile.io, Okendo, Wonderment, Archive, Parker, Thingtesting, HVMN, & MuteSix.

🚀 Ready to help Skio merchants crush it with subscriptions?

We're looking for an awesome Merchant Success Manager to join our growing team. In this role, you'll be the go-to expert for our merchants, helping them navigate the world of subscriptions and get the most out of Skio.

What you'll do:

- Build strong relationships: You'll be the trusted advisor for your merchants, building solid connections and becoming their Skio champion.

- Strategic guidance: You'll help merchants develop killer subscription strategies, offering expert advice and sharing industry best practices.

- Product adoption: You'll make sure merchants are using Skio to its full potential, driving product adoption and maximizing their ROI.

- Problem solver: You'll be a master at troubleshooting, digging deep to understand issues and finding the perfect solutions for your merchants alongside our brilliant Support team.

- Skio expert: You learn and know Skio technically inside and out as part of this role, guiding merchants through the platform and helping them leverage the entire Shopify ecosystem.

- Cross-functional collaboration: You'll work closely with our internal teams (support, engineering, product) to advocate for your merchants and make sure their voices are heard.

- Big-picture thinker: You'll have a solid grasp of e-commerce best practices and the overall landscape, helping merchants see how everything fits together.

- Embrace change: You'll thrive in a fast-paced environment, navigating complexity and adapting to ever-evolving expectations.

- Travel opportunities: Represent Skio at Shopify events and partner meetings, building relationships with our Merchants in person and spreading the Skio love.

What you'll bring to the table:

- Years of experience in ecommerce: You will be required to have some years of experience in ecommerce either in having your own ecommerce store, working in the ecommerce ecosystem, or as an ecommerce merchant

- Customer-centric mindset: You're obsessed with helping merchants succeed and always put their needs first.

- Strong communication skills: You can clearly explain complex concepts, have tough conversations when needed, and build rapport with all levels of stakeholders.

- Technical aptitude: You're comfortable with technology and eager to learn the ins and outs of Skio and Shopify.

- Growth mindset: You're always looking for ways to improve, both personally and professionally.

- Passion for e-commerce: You're genuinely excited about the world of online business and understand the challenges and opportunities that come with it.

- You are physically located in London, UK

Bonus points if you have:

- A passion for building your own online Shopify store or helping friends with theirs

- Experience in customer success or similar role (a nice to have)

- Experience in subscriptions

- Experience as a merchant/user of Skio (show us your Skio!)

Why Skio?

- Make a real impact: Help shape the future of subscriptions and empower merchants to grow their businesses.

- Be part of a winning team: We're a passionate and driven group who are building something special.

- Live our values: We're all about being Merchant Obsessed, Simplicity First, Praising Change, Radical Ownership, Assuming Positive Intent. We want someone who embodies these values in everything they do.

- Remote role: Do great work, wherever you’re based.

Ready to join the Skio squad? Hit that "Apply" button and let's chat!