Implementation Specialist, Lodging

About the job

As an Implementation Specialist, you will be the primary point of contact for hotel partners during the onboarding process. Your role is to ensure a seamless and efficient integration of new hotel contracts, acting as a connectivity champion while maintaining a high standard of quality for each property’s presence on the Hopper platform. You will communicate directly with hotel partners to collect the necessary information for mapping, activation, and optimization.

Success in this role requires exceptional organizational skills, the ability to navigate a fast-paced environment, and a strong collaborative approach with internal teams, including Implementation, Market Specialists, and Market Management.

• Guide and support hotel partners through different connectivity systems and onboarding solutions.
• Monitor and track onboarding status and partner interactions (emails, calls) in Salesforce.
• Collaborate daily with Market Management and Market Specialist teams to ensure efficient onboarding.
• Drive measurable results by optimizing onboarding speed and quality.
• Proactively troubleshoot challenges or delays, ensuring swift resolution of connectivity or data-related issues.
• Engage with product management on ad-hoc tasks and improvement initiatives.

• Fluency in English & Spanish (Portuguese is a plus).
• Strong organizational skills with the ability to prioritize based on business impact.
• A self-starter mindset, taking ownership of the onboarding portfolio with a proactive, results-driven approach.
• Excellent communication skills, capable of building rapport with both internal teams and external partners.
• Deep understanding of onboarding processes and their impact on property performance.
• Curiosity and problem-solving skills, with the ability to ask insightful questions and provide solutions.
• A bias for action – a “why do later what I can do now” mentality.
• The ability to thrive in ambiguity, working with minimal guidance in a constantly evolving environment.

• Experience with Salesforce or similar CRMs
• Familiarity with XML logs and data output formats for troubleshooting
• Background in online travel agencies (OTAs), CRS providers, or the hotel industry
• Knowledge of SQL, Data Studio, Amplitude, or other data visualization tools

• Well-funded and proven startup with large ambitions, competitive salary
• Quarterly performance bonus up to 30% of base salary
• Hopper will offer and cover 100% of employee premiums for private Major & Minor Medical insurances.
• Hopper supplements Social Security coverage for liability benefits with Private insurance to cover you and your loved ones from Day 1. Hopper provides employees with a tax-advantageous and secured savings vehicle and matches up to a percentage of employee contributions.
• Please ask us about our very generous parental leave, much above industry standards!.
• Unlimited PTO.
• Flexdesk All Access Pass AND Work-from-home stipend.
• Carrot Cash travel stipend.
• Hopper offers a monthly subsidy to pay for teleworking utilities.
• An entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams = massive impact.

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