Relationship Manager - Kingwood

The Relationship Manager is responsible for managing the overall relationships in their branch and market area. This includes but is not limited to driving sales and service while managing the daily operations of the branch. The Relationship Manager leads a team that acquires, retains, and expands new and existing member relationships. This is accomplished by working collaboratively with credit union leaders, providing leadership to staff, developing staff through observations/one-on-one coaching, and training all staff. This individual will also evaluate performance measures, while always ensuring a high level of member service. Represent the credit union in a manner that maintains and expands relationships with members and employees.

Responsible for sales goals and member experience for the branch as well as leading a team that grows new and existing relationships by offering solutions to best meet member needs. Lead a team that provides exceptional member service with a high level of professionalism through training and coaching.

Hires, Schedules, supervises, coaches, and motivates branch staff to meet or exceed set goals and service standards. Exercises authority concerning staffing and managing the performance appraisal process for the branch.

Communicates with credit union leadership and offers strategic feedback and recommendations to help grow market share for the branch in the community.

Assist members and employees in any function in the branch and complete all tasks as assigned.

Maintains control of operations and audit procedures in the branch to minimize risk and losses.

Must have at least three years demonstrated experience in leading and developing a results-driven program and staff management (preferably within a retail or financial services environment).

Education/Certifications/Licenses

A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours, or work experience equivalent to a two-year college degree.

Interpersonal Skills

The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position. A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Other Skills

• Must be able to think and plan strategically while acting tactically to meet goals. • Must be able to identify problems, recommend enhancements, implement solutions, and deliver measurable business results in a fast-track environment. • Must have solid computer skills and the ability to create and deliver compelling presentations to credit union leadership. • Must have strong verbal, written, analytical and human relations skills. • Must be flexible and knowledgeable to work any function for the branch.

ADA Requirements Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Smart Financial Credit Union offers a competitive salary, excellent top-tier benefits and an excellent matching 401k program along with an employer paid pension plan. In addition, Smart Financial Credit Union has a tuition reimbursement program. Full-time employees can receive up to $4,000 per year in tuition reimbursement.

Smart Financial Credit Union was ranked as Houston's Best Places to Work! Five consecutive years in a row!

Source: Houston Business Journal, 2011, 2012, 2013, 2014, and 2015.

Smart Financial Credit Union was ranked Top Work Places!
Source: Houston Chronicle - 2016

Smart Financial Credit Union was also ranked as Best Companies to Work for in Texas! Four consecutive years in a row!
Source: Texas Association of Business (TAB) and Texas Monthly Magazine – 2014, 2015, 2016, and 2017

Please submit a resume in order to be considered for the position.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status

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