Sales Coordinator

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

We have a fantastic opportunity for a Sales Coordinator reporting to Commercial Team Leader. The Sales Coordinator plays a vital role in managing quotes, processing orders, and handling customer inquiries to support commercial sales. Acting as a direct point of contact for customers, this position ensures smooth communication and efficient coordination across all stages of the sales process. With strong organisational skills and attention to detail, the Sales Coordinator helps keep operations running smoothly while delivering excellent customer service. This role is key to building positive relationships with clients and ensuring their needs are met promptly and professionally, making it an essential part of the team’s success.

This role is based from our either our Manchester or Aberdeen site working Monday to Friday normal office hours. (Hybrid working)

John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.

Duties & Responsibilities (not limited to)

• Quote Management: Prepare, review, and deliver accurate customer quotes in a timely manner.
• Order Processing: Process sales orders efficiently, ensuring accuracy and adherence to company guidelines.
• Customer Query Resolution: Respond promptly to customer inquiries, providing solutions or escalating issues as needed.
• Sales Coordination: Act as a liaison between the sales team and other departments to ensure seamless operations.
• Documentation and Reporting: Maintain up-to-date records of quotes, orders, and communications in the system. Generate reports to track sales performance and order status.
• Process Improvement: Identify opportunities to streamline sales-related processes and contribute to enhancing efficiency.
• Customer Relationship Management: Foster strong client relationships through consistent, professional communication.
• Accuracy and Quality: Ensure all quotes, orders, and customer interactions are completed accurately and to a high standard.
• Timeliness: Meet deadlines for delivering quotes and processing orders to avoid delays in customer service.
• Collaboration: Work effectively with the sales team and other departments to resolve issues and achieve goals.
• Problem-Solving: Address customer concerns proactively and find effective resolutions.
• Compliance: Adhere to company policies, procedures, and standards in all tasks.
• Customer Satisfaction: Maintain a customer-centric approach, ensuring a positive experience at every touchpoint.
• Continuous Learning: Stay updated on product knowledge, systems, and processes to improve overall performance.

• Strong customer communications skills
• Great telephone manner
• Eager to learn and develop
• Collaborative team player
• Great eye for detail.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)