Senior Manager Strategic Accounts (Hybrid)

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries

Provide strategic leadership and direction for a team of Global Strategic Account Managers (SAMs) who are tasked with managing and nurturing relationships with key end-user accounts. This role is pivotal in ensuring that John Crane effectively aligns its offerings with the long-term needs of its most critical customers, fostering a partnership that drives mutual growth and success. The Senior Manager for Global Accounts will lead a specialized team of Senior Account Managers (SAMs) to drive the growth and development of our strategic accounts. This role requires a strategic thinker with a strong commercial acumen, capable of fostering relationships, and ensuring the highest quality of service delivery.

• Lead, coach, and guide the SAM team, maintaining regular contact to support their performance against agreed objectives and KPIs.
• Drive the consistent use of technology to ensure SAMs complete system updates and critical tasks related to data and KPIs.
• Ensure that Account Plans are developed and maintained in the CRM, effectively communicating these plans to all stakeholders and planning resources and activities accordingly.
• Oversee the tender and quotation development process, ensuring the availability of resources for high-quality submissions through the finance management process.
• Create global market intelligence to support strategic discussions within John Crane.
• Develop the long-term frame agreements with all global strategic accounts. 

• Bachelor’s degree in relevant Engineering or Business discipline preferred.
• Minimum of10 years leadership industry experience required in a multinational environment.
• Experience in people leadership skills with a proven track record required. 
• Be commercially astute and have a good understanding of tenders, signing long term agreements (GFA, FA) contracts, negotiations, high margin / profitability achievement as well as the requirements for high quality customer service.
• Experience working with culturally diverse stakeholders in a global organization is preferred.
• MBA degree a plus.
• Experience in the energy industry (oi and gas) preferred. 

Travel: This role requires up to 30% travel globally. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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