Customer Care Specialist with German

We are snuggs, an investor-backed European leader in innovative period underwear, regular underwear, and bras. Our team of 50+ operates from offices in Prague, London, Berlin, Munich, and Amsterdam. As we enter an exciting scale-up phase, we offer motivated builders and doers unique opportunities for self-fulfillment.

Since 2019 we have been expanding our community of over 700,000 satisfied customers across Europe with whom we build strong relationships based on trust and openness. Our brand is based on values of expertise, naturalness, dignity, and kindness to ourselves, others, and the planet.

Your responsibilities at snuggs:

• Communicate with our customers (via email and social media) and help us to build a close relationship with them.
• Respond to the questions regarding product and availability; manage order changes.
• Cooperate with the external warehouse and be in touch with our carriers.
• Collect feedback from our customers so we can even better respond to their needs. We have a large database of customers who support us and are willing to help us to improve our product even further.
• Assist with the process of product returns and exchange (size/cut) and be the connection between customers and our warehouse.
• Handling customer claims and inquiries with care, ensuring a smooth and satisfying experience.
• Take an active part in creating of our brand identity.

We’re excited by people who share a deep commitment to sustainability and want to make a real difference for our planet. If you’re the kind of person who takes initiative, works well with others, and tackles challenges with a positive outlook, we think you'll feel at the right place here.

And if you also bring the skills and experience below, there’s a good chance this could be the start of something amazing!

• Are a native German speaker (or highly proficient).
• Can communicate in English without any problems (our main team language is English).
• Have an experience with similar, customer facing position.
• Can organise your time well and you are not afraid to make your own decisions.
• Are empathetic, open and helping others comes naturally to you.
• Resonate with our values (natural, expertise, kindness) and personal growth is something necessary for you.
• Experience with Asana, Slack and Google tools (Sheets, Docs,...) is a plus.

• Significant discount on our products🧡
• A chance to join a mission-driven, innovative company in a rapid growth phase🚀
• Exciting work with strong impact on the company development📈 
• Refreshments in the office🥗
• Regular company retreats (teambuilding, company gatherings)👯
• Personal educational budget for self-development🧑‍🎓
• 25 vacation days + 3 sick days a year🏝️
• Hybrid working model🏢🏠
• Offices in Prague, Amsterdam, Berlin and London. Our Prague office has a small garden where we love to work or meet in the summer☀️

We’re excited to meet candidates who share our passion and values! Apply today and become part of snuggs’ journey to redefine period comfort.