Call for expression of interest : ICT Consultant Microsoft 365

SNV Netherlands Development Organisation is one of the largest Dutch, development organisations with operations in more than 25 countries in Asia, Africa and Latin America. SNV aims to lift up incomes and access to basic services. We make a lasting difference in the lives of people living in poverty, helping them raise incomes and access basic services. Driven by the Sustainable Development Goals, we are dedicated to a society in which all people are free to pursue their own sustainable development, and no one is left behind. This commitment to equity directs us to focus on gender and youth.

We apply our know-how to realise effective solutions and deliver results at scale worldwide. We do this through our local presence and our specialised expertise in agri-food, energy, and water. Our projects directly benefit millions of people. At the same time, our projects drive systems change, which helps many more people work their way out of poverty, well beyond the scope of the projects themselves. We are proud to be a not-for-profit organisation, implementing our mission exclusively through project financing. This requires us to work efficiently and to invest in operational excellence every day.

For more information on SNV, visit our website: https://snv.org/

Background and objectives of the assignment  

The Global ICT Team is responsible for maintaining and supporting the global ICT landscape. SNV has transitioned fully to the cloud in the past 10 years and leverages Microsoft 365 as its corporate digital platform for communication and collaboration in the day-to-day work as well as various business specific cloud solutions. Underpinning our cloud business applications portfolio, we have developed a layer of business process automation (BPA) using PowerShell technology consisting of 100+ components. This BPA layer is a critical part of the corporate ICT landscape.  

Next to the responsibility of supporting and maintaining the ICT landscape, the ICT team is also supporting many business projects with procurement, design, development, implementation, data migration of new systems and ICT solutions. 

It is a given that technology product roadmaps continue to evolve. Given the small size of the ICT team and the breadth of responsibilities and work, the team is facing a large backlog of technology components and solutions that need to be replaced, upgraded and improved. As such, an investment project has been approved to fund the backfilling of the 2 ICT officers to free up capacity to start addressing the backlog. 

Objectives of the assignment: the primary goal of the assignment is to perform daily user support, handle user requests as well as troubleshooting and issue resolution. This will be predominantly related to our Microsoft 365 environment. Support for specific business applications will continue to be managed by the SNV ICT team. 

Assignment overview and scope of work/deliverables 

The consultant will be expected to provide support in the following areas: 

1. Microsoft 365 

• Administration 
• Maintain settings and policy configurations 
• Troubleshooting user issues 
• Troubleshooting mail flows 
• Support users with logon/MFA issues 
• Knowledge of Azure Active Directory 

1. SharePoint 

• Support end users with maintaining SharePoint pages and content 
• Support end users with access and permissions issues and questions 
• Support end users with document management and sharing issues and questions 
• Create new SharePoint sites on request 

1. Windows 11 

• Manage SNV Windows image under guidance of Senior SNV ICT officer 
• Knowledge of PowerShell to build new images with windows, Office 365 Apps and SNV specific products such as Adobe Reader and Irfanview using MSI’s 
• Troubleshooting user/device issues 
• Support country ICT teams with SUBI installation issues 

1. Entra/Intune/Defender 

• Ability to navigate the administration of users, groups, devices 
• Maintain Windows Autopatch 
• Maintain user and device configuration and compliance policies 
• Maintain Defender threat and alert policies 
• Troubleshoot end user issues 

1. Networking 

• Support end-users with Wi-Fi issues 
• Troubleshoot office network 

Context of work 

The consultant will be part of the Global ICT team. The primary work location is the SNV office in The Hague. Remote working can be discussed, once the consultant is up to speed. The consultant will be provided with an SNV laptop for the duration of the assignment. Global ICT uses a ticketing system (Znuny) to handle all user support and issues. The consultant is expected to work in Znuny on a daily basis as the main inflow of work. The consultant will work under daily supervision of the Sr. ICT Officer. The account of the consultant will be setup with all relevant privileges required to perform the work. 

The consultant is expected to have the following qualifications:  

• Extensive knowledge of Microsoft 365 administration 
• Extensive knowledge of SharePoint including creating sites/subsites and managing permissions (internal and external) 
• Knowledge of SharePoint framework solutions 
• Extensive knowledge of Exchange, Entra, Intune, Defender 
• Extensive knowledge of device management 
• Familiarity with PowerShell scripting 
• Basic skills in networking related to office Wi-Fi issues  
• Solid understanding of Windows 10/11 
• Willing to learn on the job 
• Is an autodidact and self-supporting 
• Is structured and detailed in their work 
• Is fluent in English. Dutch and or French is considered as a bonus 
• Has experience in working in an international organization 
• Has strong written and verbal skills 

Application and Selection 

We would like to receive your proposal by 28 February 2025. We would like to receive the following for each candidate :

• A profile of the consultant including past employments, work experiences, formal training and education and professional certificates obtained 
• Availability of the consultant including planned leave in the next 12 months 
• Hourly rate 
• Minimum of 3 references

Copyright and intellectual property rights 

Any deliverables produced under this assignment shall be the exclusive property of SNV.  

The consultant agrees that any intellectual property developed during this assignment shall be assigned to SNV upon completion of the assignment.  

The consultant retains no rights to reuse, distribute, or modify any parts of the deliverables for purposes outside this engagement without prior written consent from SNV.  

Contract duration  

The assignment is foreseen to be between 6-12 months. 

Payment terms 

The assignment will be based on Time and Material. The consultant is expected to submit monthly time sheets. The Global Head of ICT will sign-off the time sheets. Invoicing will be monthly based on signed time sheets. Any expenses will require advanced approval by the Global Head of ICT. If possible SNV will pay any approved expenses directly on behalf of the consultant. If this is not possible, the expenses will be included in the monthly invoice. All expenses must be supported by evidence. Expenses without proper approval and/or evidence will not be eligible for reimbursement. 

Key compliance issues  

The consultant must comply with the SNV Code of conduct-Ethical standard policy and associated procedures and the Security and Safety policy.