Bankruptcy Specialist, Third Party Oversight

The role

Reporting to the Director of Recovery Operations, the Bankruptcy Specialist is responsible for all products through the current bankruptcy processes. The Bankruptcy Specialist will work directly with our bankruptcy vendors to ensure processes are working as designed. The Bankruptcy Specialist will perform many functions including, but not limited to, remittance validation, accounts payable approvals, regular performance management conversations, and preparing internal communications on performance and compliance. The Bankruptcy Specialist will have a high level of interaction with internal and external parties. This role requires a broad knowledge of bankruptcy laws and recovery, third party oversight, and regulatory requirements. The position will require a quick learner who is willing to get in and understand specific processes in order to best support our Third Party resources and our own business needs.

What you’ll do:

• Establish and maintain relationships with third-party vendors providing collections recovery services.
• Ensure that SoFi and our bankruptcy vendor operate in compliance with applicable laws, regulations, and industry standards. Stay updated on legal and regulatory changes affecting bankruptcy collections and recovery and ensure vendors are aligned with requirements.
• Identify opportunities to improve current processes and workflows in collaboration with our third-party vendor. Implement changes to enhance efficiency, reduce costs, and increase recovery rates.
• Prepare regular reports and analytics on bankruptcy performance, vendor performance, and key metrics. Present findings to senior management, highlighting areas of improvement and proposing actionable recommendations.
• Interact with vendors in the identification, tracking, and resolution of issues and concerns
• Reconcile vendor invoicing and submit for timely payment
• Identify, escalate issues, and propose recommended solutions regarding potential issues with process, systems, and operations inefficiencies, to their direct manager to contribute to operational success
• Serve as a second tier for escalated issues and questions
• Perform all other duties as assigned by management

What you’ll need:

• 5+ years of experience in related field 
• Excellent communication skills with the ability to leverage data to tell the story of your vendor's performance
• Able to analyze data and find insights that are used to innovate strategies
• Experience translating collections/recovery operational data into actionable strategy, and communicating this using programs like MS Excel, Word and PowerPoint.
• Excellent organizational and time management skills 
• Intellectually curious, asking intelligent questions and consistently probing for answers

Nice to have:

• Experience working with 3rd party vendors and managing a collections and/or recovery operations team 
• Knowledge of recovery, collections, bankruptcy and probate receivables management
• Financial services-specific customer service experience preferred
• Excel proficiency, SQL & Python experience