Customer Success Associate

SOFTONE is one of the largest technology ecosystems in Greece and SE Europe, that includes seven leading brands (SoftOne, PROSVASIS, IMPACT, cosmoONE, Global Sustain, Twinsoft and Sunsoft), currently employing more than 750 technology and business professionals. SOFTONE focus on the development of business and accounting software solutions, innovative cloud services, enterprise mobility applications and e-invoicing and procurement solutions, having earned numerous awards and distinctions for their innovation and contribution in supporting companies' digital transformation.

SOFTONE solutions are used by more than 75,000 enterprises in Greece and several international markets (Cyprus, Romania, Bulgaria), and are supported through a wide (+600) Channel Partners Network.

SOFTONE is looking for a Customer Success Associate to join our team.

Your contribution to the success of the team

• Assist users in navigating the platform and ensuring they understand all its features
• Troubleshoot any technical issues reported by users and escalate to the development team when necessary
• Track key metrics and work on improving overall user satisfaction and success

• Help create easy-to-follow user guides and educational materials to support customer queries
• Collect and analyze feedback from users to ensure continuous improvement
• Identify potential platform enhancements based on user feedback

• Monitor and track the progress of suggested platform improvements and communicate updates to users
• Create and deliver platform presentations to users as needed
• Ensure that every interaction with the user adds value to their experience

Your Qualifications & Skills

• Bachelor's degree in Computer Science, Business Administration, Social Sciences, or a related field
• 1-3 years of professional experience in a relevant role
• Strong interest in digital transformation and technology
• Good understanding of technical concepts and the ability to explain them clearly
• High level of empathy – a genuine willingness to understand and resolve user issues
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a proactive mindset
• Attention to detail and a structured approach to work
• Fluency in both Greek and English (written and spoken)
• Experience with CRM and ticketing systems is a plus

Your Benefits

💰Competitive remuneration package

❤️Private health insurance & pension plans

💯Opportunity to work alongside experienced people who are always eager to mentor

📖 Funded training & development opportunities

🧘🏼‍♀️Psychological and Nutrition Support services

Our core values and competencies define us every day and make us stand out:

• We innovate
• We foster security 
• We focus on sustainable development
• We care about people  
• We are connected