Ad Operations Coordinator - job 1 of 2

Position summary:

As an Ad Operations Coordinator at Sojern, you will play a critical role in managing and optimizing ad campaigns to ensure they meet client objectives and deliver exceptional results. You will collaborate closely with Customer Support Managers, Analysts, and other internal teams to handle the execution, troubleshooting, and continuous improvement of campaigns throughout their lifecycle.

Your primary responsibilities will include coordinating the launch and optimization of campaigns, resolving any technical issues, and leveraging your analytical skills to monitor campaign performance. You will investigate data-driven problems, providing insights and recommendations that help improve campaign results. Additionally, you will contribute to client reporting and support ad hoc projects aimed at driving client success.

This role offers an opportunity to gain hands-on experience in digital marketing and ad operations, with the chance to take on increasing responsibilities as you advance within the company.

What you will do:

• Develop and execute targeted email campaigns to drive engagement and activation across business lines, aligning with buyer and customer lifecycle segments.
• Ensure campaigns are successfully launched and optimized, troubleshooting any technical issues that may arise.
• Collaborate directly with Customer Support Managers and Analysts on daily workload needs, client reporting, and ad hoc projects.
• Investigate and resolve data-driven issues, applying analytical skills to improve campaign performance.
• Take on increasing responsibilities, such as overseeing campaign reporting, optimizations, and contributing to ad hoc projects.
• Demonstrate a strong interest in digital marketing, data analysis, and ongoing learning to advance within the company.

What you bring to the table:

• BA/BS degree, preferably in Communications, Marketing, or Advertising
• Strong understanding of campaign operations, with the ability to contribute to the successful execution of tasks under guidance.
• Proactive in identifying areas for improvement and assisting the team in enhancing processes, while maintaining clear communication with stakeholders.
• Ability to troubleshoot and resolve operational issues independently, demonstrating problem-solving skills.
• Proficiency in data analysis and presentation using tools like Excel, BigQuery, Tableau, or similar platforms, with a focus on developing analytical skills.
• Experience in identifying trends, solving problems, and formulating data-driven recommendations to optimize campaign performance.
• Excellent communication, organizational skills, and attention to detail, essential for managing tasks and supporting projects in a fast-paced, deadline-driven environment.
• Proven ability to manage tasks effectively and contribute to projects, demonstrating the capability to thrive under pressure and deliver results.

What we have for you:

We take a whole-person approach to create a Sojernista Experience that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways:

• Rewards & Recognition: Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community 
• Flexibility: Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration
• Connection: Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As
• Wellbeing: PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources
• Growth: Learning & development stipend, mentorship program, career development programs, leadership training
• Productivity: Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite)

Our Sojernista First workplace philosophy is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote.

About Sojern:

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern’s products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews!

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