Salesforce CPQ Administrator

*Please be aware that this job can only be remote within the US and the specific states we can hire into are at the bottom of the advert

Position summary:

The Salesforce CPQ Administrator will take our CPQ business requirements and translate them to technical requirements as well as tackle small/medium CPQ projects with the support of the CPQ Solution Architect.  They will represent the marriage between the Business and SFDC / CPQ Administrators.  The CPQ Admin will work with the CPQ Architect/Administrator and the SFDC Architect/Administrator on solution design reviews, sprint planning, and identifying potential technical roadblocks.  A successful candidate will be familiar with CPQ from both the user and basic administration perspective, including CPQ configurations, product setup, quoting process, price rules, product rules, etc.  They will also be proficient in Salesforce Administration (user management, field creation/mapping, reporting, flows, etc.).  The CPQ Admin should have enough hands-on knowledge to understand the technical details of projects and communicate effectively with our team.  This position is part of the Salesforce team that supports Sojern’s business operations for all teams, including Sales, Client Success, Operations, Product Management, Legal, Finance, and general end-users, to ensure the system meets business process requirements and keeps pace with changes in operational policies and/or procedures.

What you will do:

• Define technical requirements using the business requirements for incoming Salesforce CPQ project requests.
• Manage small to medium CPQ projects with the support of the CPQ Solution Architect.
• Develop project plans and user stories incoming project requests to hand off to SFDC Architect/Administrator and CPQ Architect/Administrator for execution.
• Participate in project development to represent a marriage between Business and SFDC/CPQ Administrators.
• Represent SME knowledge of our SFDC platform to further guide business into needs.
• Translate business solution needs into technical requirements for the Salesforce team to action.
• Develop release documentation with new Salesforce releases.
• Represent SME knowledge for our CPQ system to assist our CPQ architect/administrator with development and design.
• Create and develop CPQ platform vision with CPQ architect/administrator so we are developing with the future in mind.
• Own SFDC Support cases as Tier 2 triage support- coordinate with our Tier 1 SFDC Administrator to mitigate increased case volume.
• Own large scale project management of SFDC solutions and ensure all user stories are properly closed out.
• Partner with Business to define needs and plan ahead with our roadmap submission process.

What you bring to the table:

• Salesforce CPQ administration hands-on experience required 1+ years 
• Salesforce administration experience required 3+ years 
• Salesforce Certified CPQ Specialist certification (CPQ 301) - preferred but not essential
• Sales Cloud and Service Cloud experience 
• Experience with Agile methodologies required.
• Advanced Excel knowledge- including vlookups, pivot tables, etc.
• Strong problem-solving skills
• Excellent interpersonal and intercultural communication skills
• Experience with document generation tools such as Conga Composer and E-sign tools like Adobe Sign
• Excellent project management skills and high organizational skills.

What we have for you:

We take a whole-person approach to create a Sojernista Experience that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways:

• Rewards & Recognition: Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community 
• Flexibility: Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration
• Connection: Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As
• Wellbeing: PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources
• Growth: Learning & development stipend, mentorship program, career development programs, leadership training
• Productivity: Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite)

Our Sojernista First workplace philosophy is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote.

About Sojern:

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern’s products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews!

Hiring Locations:

US Roles at Sojern based outside of our Omaha, NE or San Francisco, CA office can sit in any of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, IA, KS, MA, MI, MN, MO, NE, NJ, NY, NC, PA, SD, TN, TX, UT, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

#LI-RC1

#LI-Remote