Leasing Specialist - Brand New Lease-Up Property

JOB SUMMARY

The Leasing Specialist will be responsible for spearheading the execution of strategic leasing plans and for marketing Crenshaw Lofts, our newly constructed multifamily rental property. The aim is to swiftly attract and secure residents, thereby achieving the targeted occupancy rate within the set timeframe.  Your role as the company's representative is to ensure that you leave a notably positive and enduring initial impression on prospective residents. You will be the primary point of contact, warmly welcoming prospective residents and assisting them in finding their new apartment home. This position calls for a professional adept in sales who possesses strong communication skills, a proven history of successful sales lead-to-lease conversion ratios, and the ability to cultivate robust resident connections. Furthermore, you will work in close collaboration with the property manager to enact pricing models and promotional activities and create engaging property listings. Your proficiency in interpreting and reacting to market dynamics is vital for adapting strategies to fulfill leasing objectives.

PAY RATE: $50,000-$55,000 per year

ABOUT THE COMPANY

SoLa Impact is an award-winning social impact, development, and investment company focused exclusively on creating high-quality affordable housing. Over the last several years, we have raised almost $500 million in equity --- allowing us to deploy well over $1.5 billion – toward addressing the housing crisis in Los Angeles and throughout Southern California. Founded with the belief that smart investment can drive socioeconomic change, SoLa Impact focuses on creating sustainable, dignified living environments that empower residents and uplift neighborhoods. Only five years after starting its first ground-up project, SoLa Impact was recognized as the 16th largest developer in the nation, and the largest developer based in California by the National Multifamily Housing Council. 

As part of SoLa Impact's broader mission to create social and economic opportunities, our innovative co-working and entrepreneurship hub The Beehive serves as a catalyst for change, empowering local entrepreneurs to build sustainable businesses and contribute to the revitalization of their neighborhoods. At SoLa Impact, we believe that socioeconomic advancement is a right, not a privilege, and we are committed to making this vision a reality. Join us and be part of a high-achieving team that not only focuses on building affordable housing, but creating opportunities and hope for a better future for all.

Customer Service

• Cultivate a strong sense of community and deliver an outstanding living experience for every new
• resident.
• Be dedicated to providing comprehensive support for all prospective resident inquiries. This includes guiding them through the application process, coordinating tours, managing the lease administration process, and securing approvals.
• Take ownership to personally address and resolve resident’s concerns in a timely, professional manner.
• Contribute ideas for improving resident satisfaction to the property manager.
• Accept service requests from residents and route them to the service department for prompt processing. Follow up to ensure the request has been completed and the resident is satisfied.
• Physically inspect property when on the grounds, pick up litter, and report any service needs to the service team and property manager.

Sales and Marketing

• Warmly greet prospective residents when answering telephone calls, email inquiries, and text messages, and reply to messages the same day or within 24 hours at the latest. Establish a personal connection with potential residents while assessing their needs and preferences.
• Post ads, including pictures, on Craigslist, Westside Rentals, Apartments.com, and other related websites.
• Ensure the office, amenity spaces, apartment models, and market ready units are in impeccable condition. Professionally tour the community and apartment homes, identifying specific features and benefits with prospective residents.
• Be familiar with the surrounding neighborhood and ready to confidently share information with prospective residents.
• Manage the lease workflow process and notify the prospective resident of application results in a timely manner.
• Achieve a 60% conversion rate from tours to new leases through effective sales techniques and consistent follow-up. Follow up with all leads and prospects that did not lease.
• Assist in the preparation of move-ins, such as walking the apartment, preparing a move-in gift, and preparing a move-in package (including keys, passes, etc.) as directed by the manager.

Operational Procedures and Reporting

• Accurately track vacancies using an Excel spreadsheet and report on key metrics.
• Update vacancies, notices to vacate, leases, cancellations, transfers, and other associated documents in the cloud-based property management system.
• Accurately and promptly enter data into the relevant information systems while managing Yardi dashboard tasks and leads on a daily basis.
• Participate in training sessions and meetings as required by management
• Complete the DAR, market survey, and leasing summary reports as directed and other tasks and projects as assigned

SoLa Impact offers a comprehensive benefits package that includes paid vacation, medical, dental, vision, and life insurance, as well as pet insurance, sick leave, 10 paid holidays, and bereavement days. This package is designed to provide employees with a range of important benefits that help to support their physical and emotional well-being, while also providing financial protection and peace of mind.

At SoLa Impact, we believe work environment, culture, and the opportunity to learn and grow are key elements when considering a new job. We are just the right size to provide the resources and support you need without the bureaucracy of a large corporate environment. We foster a family-friendly and supportive workplace, collaborative and employee-focused with an emphasis on quality, integrity, trust, and accountability. We are looking to bring someone on board as soon as possible. We provide a rewarding and challenging environment. We expect a lot, but give a lot in return. Strongly prefer candidates local to Los Angeles as no relocation assistance will be provided. All qualified candidates will be contacted directly.

SoLa Impact is an Equal Opportunity Employer. SoLa does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.