Global Operations Director - Mobile Division

About Us

Spacetalk is a pioneering family safety technology company, providing wearable devices, apps, and mobile services that help families stay connected and secure.

Our MVNO (Mobile Virtual Network Operator) business, Spacetalk Mobile, is a critical part of our offering—delivering safe, reliable, and affordable mobile services tailored for families. As we scale our mobile services internationally, we’re looking for a visionary leader to take the Spacetalk Mobile MVNO to the next level.

About The Role
Drive our mobile division’s success with full global P&L ownership—scaling compliance operations, negotiating telco vendor agreements, and optimizing mobile business performance. Collaborate with marketing and customer value teams to accelerate retention, upsell, and cross-sell strategies, driving ARPU and maximizing customer lifetime value. Oversee carrier relationships, manage service delivery, and lead cross-functional operations to propel global market expansion

About You
You are an accomplished operations leader with deep experience in MVNO, telco operations, and mobile business management. You thrive in high-growth environments, balancing strategic decision-making with tactical execution. You bring commercial acumen and a customer-first mindset, driving operational excellence and business outcomes.

Key Responsibilities:

• Lead MVNO operations with full P&L accountability, ensuring business growth and profitability.
• Scale compliance processes and negotiate commercial terms with telco vendors.
• Partner with marketing to drive retention, upsell, and cross-sell strategies that boost ARPU.
• Manage carrier relationships, oversee service delivery, and optimize network operations.
• Collaborate cross-functionally with Product, Engineering, and Customer Experience teams.
• Drive operational efficiency and margin optimization through data-driven decision-making.

Essential

• Proven experience leading operations for an MVNO or telecom business.
• Strong commercial acumen with a track record of owning P&L outcomes.
• Experience negotiating telco vendor agreements and driving cost efficiencies.
• Deep understanding of mobile networks, service delivery, and carrier operations.
• Expertise in mobile compliance frameworks and regulatory requirements for scaling into new markets.
• Strong leadership and stakeholder management skills.

Preferred

• Experience driving ARPU growth through retention, upsell, and cross-sell initiatives.
• Knowledge of digital telco platforms and self-service technologies.
• Experience working within a startup or fast-paced, growth-driven environment.

• Competitive salary with performance-based incentives.
• Progressive leave policies, including paid parental leave, community service leave, and birthday leave.
• Flexible working environment with a hybrid model of remote work and office presence.
• The chance to join a dynamic, fast-paced startup culture and play a pivotal role in Spacetalk’s international growth.
• Career progression opportunities as Spacetalk continues to scale.

Join Us

At Spacetalk, we are driven by innovation, integrity, and a relentless focus on our customers. As we expand our MVNO operations globally, our mission is to provide seamless, secure, and reliable mobile connectivity that keeps families connected, wherever they are in the world.

Our values—Innovate, Engage & Elevate—are at the core of how we work and grow as a team. Joining Spacetalk means being part of an exciting growth journey, where your expertise will shape our international mobile strategy, expand our MVNO footprint, and redefine how families experience mobile connectivity.

If you’re passionate about scaling global MVNO operations, optimizing network partnerships, and driving strategic telecom expansion, we’d love to hear from you.

Apply today and be a key player in shaping the future of Spacetalk Mobile worldwide!