Resource Management Support Specialist

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

The Directorate of CIS Support Units (DCSU) is accountable to plan, install, operate and maintain Communication and Information System (CIS) services throughout the allocated Area of Responsibility (AOR), in static NATO Headquarters, Alliance Operations and Missions and Exercises, and supported Organizations

The Operations and Exercises (OPEX) is accountable to the Director of CSUs for providing the Agency’s interface for supply of C2 Catalogue of Services to customers that are planning and/or executing deployed operations and exercises. It ensures that the Agency’s responsibilities to deployed operations are met in line with the agreed Service Level Agreements (SLA) and Command and Control (C2) Arrangements. OPEX provides the customer interface in a consultancy capacity to match/estimate customer requirements against those Services available from the Agency. It is also responsible for the coordination, with the Agency Business Areas and other elements concerned, of the budget committed to operations and exercises support and for the coordination related to the deployment of NCI Agency personnel.

Role Duties and Responsibilities

Under the direction of the Operations and Exercises BA – Operations Branch Deployment Cell Head, the contractor shall provide support that includes the following activities:

• Support AOM Deployments cell in maintaining up-to-date record of all NCIA personnel deployed to Theatre of Operations and/or Exercises (100% situational awareness on deployed personnel) and provide detailed report;
• Provide direct assistance in the organization/coordination of AOM Deployments with regards to personnel paperwork, travel arrangements, constraints and caveats and provide detailed report on all NCIA personnel deployed to Theatre of Operations and/or Exercises;
• Maintaining information flow to and from the operational theatres and provide detailed report;
• Liaising with administrative staff in other organizational elements in and outside NCIA to ensure coordination of deploying personnel and provide detailed report;
• Organization of meetings and pre-deployment briefings, employed personnel education programmes and provide detailed report;
• Liaising with Travel office for the travel coordination of deployed personnel and provide detailed report;
• Liaising with CPO until readiness of deployed personnel is achieved, preparing of deployment paperwork for signature, drafting and reviewing emails, memoranda, cover letters to documents and provide detailed report;
• Maintain AOM Wiki Pages up to date with the most current information; maintain the Community of Practice workspace and advocate its use to the deployed personnel community and provide detailed report;
• Support AOM Deployment cell for the reach back support function to all deployed staff and provide detailed report;

Essential Skills and Experience

• Assertive in dealing with other people, internally and externally, in order to accomplish Agency operations support in narrow timeframe
• Adaptive Team member
• Knowledge and experience of pertinent modern communications and information systems
• Knowledge of NATO CIS
• MS-SharePoint, MS-Projects and MS-Office
• Ability to communicate effectively orally and in writing
• Good briefing skills
• Experience with Agency cross-Service Line resource allocation and coordination
• Experience with Resource Management
• Experience in representing teams or entities

Working Location

• Remote

Working Policy

• Off-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance