Policy Support Specialist, Trust & Safety Operations

Spotify Trust & Safety is dedicated to creating a platform that’s safe for users and creators and true to our values. We are looking for a Policy Support Specialist to join our growing Trust & Safety team. You will help enhance content safety strategies, support policy calibration, and provide operational expertise. This role will support our day-to-day policy enforcement operations, including case review and moderation, assisting in policy development, and improving the effectiveness of moderation workflows. The ideal candidate will have experience in content moderation, policy implementation, and risk assessment within digital platforms.

• Assess content to identify risks and provide insights for improving safety strategies
• Support the development, testing, and refinement of policies to ensure effective implementation in moderation workflows
• Review moderation decisions to enhance quality assurance and resolve edge cases
• Monitor and address escalations, ensuring timely actions and improvements to safety protocols
• Optimize moderation processes through guideline development, training, and quality control
• Provide localization support by refining content guidelines for different regions and languages
• Work closely with key cross-functional stakeholders to improve escalation processes, enforcement workflows, and tooling
• This role may require some weekend or holiday coverage on an on-call basis

• BA/BS degree required
• A minimum of 2+ year experience in an operations role supporting content moderation and safety issues
• Strong analytical skills with experience in content risk assessment and policy enforcement
• Experience with annotation processes, quality control, and training development
• Excellent stakeholder management and interpersonal skills; able to collaborate across teams and drive policy implementation effectively
• Multilingual capabilities are a plus, especially in high-risk content moderation contexts
• Exceptional communication skills; experience representing T&S in any situation and synthesizing complex information for all audiences
• Ability to work flexibly, occasionally outside of work hours, to support the global T&S team

• This role is based in New York
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home

The United States base range for this position is $90,000 - $ 110,000, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.