Product Manager, Automation

At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.

We're looking for an energetic, creative, and entrepreneurial product manager (PM) to take ownership of the mission-critical automation & efficiency capability across our products and services. This is a role that promises day 1 impact and has an uncapped upper bound on individual trajectory, influence, and development. 

About us:

We're building the technology and clinical services stack to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel that have backed companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks.

Your mission, if you choose to accept:

As a Product Manager, Automation, your true north star will be to increase patient access to Sprinter Health services by embedding automation throughout our care delivery, ops, and technology stack. 

The complexity of delivering untethered care combined with our rich data and technology foundation and the tens of thousands of annual patient encounters and millions of annual patient engagement touchpoints create the ultimate sandbox for an ambitious product leader to build and iterate with AI and other automation approaches. 

Our mission requires building the operating layer for healthcare delivery in the home–reimagining traditional brick-and-mortar processes, and adapting them to be automated, distributed, and in some cases, asynchronous. We're searching for a product leader who can spearhead this transformation.

Some problems you will get to work on: 

Scaling Clinical Operations: Match clinical resources with patient demand to improve access to care across the US.

Expanding the Digital Front Door: Automate patient support to make interactions faster, more helpful, and more efficient.

Enabling Partner Self-Service: Provide tools that let partners independently access and use our platform, accelerating their path to value and increasing the number of patients we can support.

Optimizing Logistics: Improve logistics and inventory management to make operations smoother and more reliable.

The ideal candidate will be comfortable at the strategic level (owning multi-year vision + roadmap), energized by having hands-on optimization levers across some of the most important drivers of patient impact and business performance.

There’s no ceiling for impact or growth in this role and there are additional leadership and management opportunities depending on experience level.

Time to Build!

Justin Larkin, Chief Product Officer

• Scaling Clinical Operations: Match clinical resources with patient demand to improve access to care across the US.
• Expanding the Digital Front Door: Automate patient support to make interactions faster, more helpful, and more efficient.
• Enabling Partner Self-Service: Provide tools that let partners independently access and use our platform, accelerating their path to value and increasing the number of patients we can support.
• Optimizing Logistics: Improve logistics and inventory management to make operations smoother and more reliable.

• Automation vision, strategy, and roadmap: Own the vision, strategy, and roadmap for automation across Sprinter Health’s technology and operations stack, increasing patient access and operational efficiency.
• AI and automation implementation: Design, test, and deploy automation solutions—including AI-driven workflows and decision-making systems—across a range of applications including patient engagement, logistics, clinical operations, and partner self-service tools.
• Broad stakeholder engagement: Interface with a broad range of stakeholders from patients and front-line Sprinters to cross-functional and leadership team members to executive sponsors at our partner clients. Support partner needs around engagement and reporting.
• Metrics you will directly influence: Clinician Utilization, Total Addressable Patients, Contribution Margin, Patient / Employee NPS

• Proven track record: 5+ years of product management experience, with a strong background in automation, AI-driven process improvements, or operational tooling.
• Automation & AI expertise: Experience deploying AI, automation, or machine learning-driven solutions in healthcare, logistics, or operations-heavy environments.
• Operational mindset: Ability to understand and optimize workflows across clinical operations, logistics, and patient engagement.
• Experimentation DNA: Track record of robust experimentation and data-driven product development at the 1-to-n scale. 
• Culture carrier: Preferred development and growth path is by ambitiously setting vision, prioritizing, and driving impact as a team with a true north centered on patient impact. Ability to thrive in a fast-paced environment and scrub in across team needs, even when they sit outside of your role description or job title.

• Startup experience, especially those that have gone through rapid growth.
• Experience building in operationally complex workflows.
• A favorite Lord of the Rings character.

• Medical, dental, and vision plans 100% paid for you and your dependents
• Flexible PTO + 10 paid holidays per year
• 401(k) with a match
• 16-week parental leave policy for birthing parent, 8 weeks for all other parents
• HSA + FSA contributionsLife insurance, plus short and long-term disability coverage
• Competitive salary + equity package, based on Bay Area location
• Virtual + in-person activities, to stay connected in a distributed culture
• Free daily lunch in-office
• Annual learning stipend
• Relocation Assistance

This is a hybrid role with a 3-day-a-week in-office in Menlo Park, California, though we're open to remote arrangements for exceptional candidates. While we are flexible with occasional work from home, we've built an incredible group of people who enjoy the team environment we've created, and our engineering, product, and design organizations are all currently co-located in the Bay Area.

We are open to more experienced candidates and will adjust the level and compensation as appropriate. If you are inspired by our mission and believe you can contribute to achieving it, but your experience doesn't perfectly align with the role expectations, we still encourage you to reach out.