Payment Operations Representative

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits:

• Paid time off—plus 11 paid holidays!
• Medical, dental, vision and life insurance
• Flexible schedules and remote-work opportunities
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

An overview of the benefits can be found here.  
Salary range: $21.22 - $29.13 per hour

The Payment Operations Representative is responsible for providing payments and operation support to all employees. This position also performs intermediate support to ensure efficient operations of the department and assists with troubleshooting and researching department issues.

Core Job Requirements/Outcomes

• Maintain regulatory compliance and prevent losses to members and credit union by adhering to documented procedures, accuracy standards, established deadlines, service level agreements, and department standards.
• Assist Specialist and Senior level staff on departmental and STCU projects by completing assigned tasks
• Perform primary telephone support by adhering to all service level agreements and assist members and employees through all support channels with professionalism, compassion and respect. Escalate critical issues/requests to Specialists, Senior Specialists or managers as needed to ensure timely resolution.

Other Essential Functions

• Perform additional duties as required for the efficient operation of the department and the credit union. This includes providing back up support for daily departmental processes or desk duties when needed.
• Maintain knowledge in and adhere to policies, recommend procedure changes and process improvements in order to support the strategic goals for the department and the organization overall.
• Solve practical problems and deal with a variety of situations exercising flexibility and sound judgment in a fast-paced environment.
• Attend STCU provided Continuous Improvement trainings.

Education: High School Diploma or equivalent required.

Certifications: Certificate in a payment channel industry certification; AAP, NCP, ARPR preferred.

Job Experience: Minimum two years of experience working in a financial institution or customer service-related position required.

Software Skills: Knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands: Reliable transportation is required due to occasional travel to branches and other locations within the area.

Please review our website for more information at stcu.org/careers.