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Donation Coordinator - job 2 of 2

The Donation Coordinator is responsible for the quality assurance of the acquisition of Birth Tissue through hospital donor sources.  Daily commuting requirements consist of travel to both hospital partners and StimLabs’ corporate office located in Roswell, Georgia.  Duties include, identifying and communicating with potential maternal donors and the accurate completion of donation paperwork which includes: an informed consent, risk assessment interview, Birth Tissue acquisition form, serology/culture requisition, Plasma Dilution form, and shipping documents.  Responsibilities also include educating hospital staff and physicians about StimLabs and the donation process.


Provides key Beyond Birth program support to Hospitals and the StimLabs organization
  • Participates in acquisition daily activities with weekend rotation for coverage.
  • Suggests and implements improvements within the Beyond Birth (BB) program, Quality System and department.
  • Acts as an acquisition representative within the organization, raising awareness for high standards and education.
  • Contributes to the development of medical partners, hospitals, and Stimlabs employees.
  • Assists or lead on a variety of projects as designated by Beyond Birth Management.
  • Member of StimLabs Internal Audit Team.
  • Conducts all activities and documentation related to Beyond Birth Quality Assurance and Quality Control.


Essential daily operations of the Beyond Birth department includes but not limited to:
  • Provide education about donation, get informed consent to donate, and conduct risk assessment interviews.
  • Coordinate with hospital and physician group staff to ensure completion of donor records
  • Review donor records for donation eligibility.
  • Prepare and submit serology requisition and ship vials to laboratory partner and coordinate courier pickup and drop-off.
  • Package donated tissue in accordance with standards for delivery to StimLabs
  • Ensure donor records are timely, accurate and within compliance with Stimlabs', FDA and AATB policies, procedures and guidance's.
  • Deliver and receive tissue at StimLabs processing facility.
  • Applying aseptic technique for donor storage
  • Assist with training of new employees as well as hospital personnel.
  • Acquire additional donor information or clarification as requested by Medical Director/Donor Services.
  • Team and individual prioritization of duties and tasks as necessary to ensure assignments are completed in a timely manner.
  • Review current procedures and identify opportunities for increased efficiency.
  • Coordinate responses and resolutions to issues with appropriate internal and external parties.
  • Maintain and promote positive and professional working relationships with associates and management.
  • Perform related duties as assigned by management.
  • Assists and collaborates on development of Standard Operating Procedures, Work Instructions, Forms, sampling plans, and specifications.
  • Collaborates with Donor Services to complete investigations and documentation.
  • Assists with investigations and documentation of CAPAs, Deviations, Nonconformance Reports, and Complaints, as directed by Beyond Birth Management.
  • PB Pour activities: Perform PBS solution pour aseptically to consented tissue.


EDUCATION/CERTIFICATION
  • Bachelor's degree in a technical/relevant field, with at least three to five (3-5) years of Quality Assurance and/or Quality Control experience in a pharmaceutical, medical device, biologic, or tissue banking FDA regulated facility; or an appropriate combination of education, certification and work experience.


REQUIRED KNOWLEDGE AND QUALIFICATIONS
  • Knowledge and understanding the tissue donation process (donor, regulatory requirements, eligibility, logistics, etc.)
  • Experience interfacing with patients
  • Experience working in hospital / healthcare setting
  • Strong interpersonal skills
  • Strong organizational skills; attention to detail
  • Ability to communicate effectively both orally and in writing
  • Ability to multitask
  • Ability to work closely with internal and external colleagues
  • Ability to represent a positive and professional image with internal and external colleagues
  • Ability to assist team leads and managers in reporting, trending, and on-going training as required
  • Experience with the tissue/ organ / blood donation process


Preferred Qualifications:
  • Minimum 2 years related experience (tissue, blood donation/acquisition)
  • Functional knowledge working within a cGMP regulated environment.
  • Understanding of regulatory requirements, including 21 CFR 1271, AATB, cGTP, cGMP, and other applicable state and federal regulations.


Schedule
  • Shifts available Monday to Saturday. Flexible Scheduling based around your schedule.


StimLabs was founded in 2015 with a desire to advance the state of regenerative medicine. In pursuit of this goal, StimLabs has gathered exceptional scientific and clinical minds to develop and commercialize new bioactive technologies. While current technologies in medical devices, pharmaceuticals, and tissue banking provide useful products, StimLabs believes in the untapped synergy at the intersection of these independent domains. In the first steps towards this vision, StimLabs has launched a suite of next-generation amniotic-derived products. The success of these initial offerings has created a foundation on which StimLabs will continue building the future of regenerative medicine.

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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Donation Coordinator, StimLabs

Are you passionate about making a difference in the world of regenerative medicine? StimLabs, located in Roswell, GA, is searching for a dedicated Donation Coordinator to join our innovative team. In this role, you'll play a crucial part in ensuring the quality assurance of acquiring Birth Tissue from hospital donor sources. Your daily adventure will involve visiting both our hospital partners and our corporate office, nurturing relationships, and facilitating the donation process. As a Donation Coordinator, you'll communicate with potential maternal donors, expertly handle important paperwork like informed consent and risk assessment interviews, and ensure smooth operations by collaborating with hospital staff and physicians. Beyond the core responsibilities of completing donor records and coordinating logistics, you will also provide education about the donation process, support the Beyond Birth program, and help us continuously improve our operations. Your expertise will be vital as you contribute to key quality assurance activities, develop strong partnerships, and assist with training new colleagues. We’re looking for someone with a Bachelor’s degree and relevant experience in Quality Assurance or Quality Control within a regulated environment. If you have a knack for multitasking, maintaining attention to detail, and fostering positive relationships, we want to hear from you! Join us at StimLabs to be part of an exciting journey that is at the forefront of regenerative medicine and make a lasting impact.

Frequently Asked Questions (FAQs) for Donation Coordinator Role at StimLabs
What are the main responsibilities of a Donation Coordinator at StimLabs?

As a Donation Coordinator at StimLabs, your main responsibilities include overseeing the quality assurance of Birth Tissue acquisition from hospitals, handling informed consent, conducting risk assessments, and educating hospital staff about the donation process.

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What qualifications are needed to become a Donation Coordinator at StimLabs?

To become a Donation Coordinator at StimLabs, you should have a Bachelor's degree in a relevant field, combined with 3-5 years of Quality Assurance or Quality Control experience in a regulated environment such as pharmaceuticals or tissue banking.

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How does a Donation Coordinator ensure compliance with regulations at StimLabs?

A Donation Coordinator at StimLabs ensures compliance by accurately completing donor paperwork, conducting eligibility reviews, and coordinating with internal teams to uphold critical quality assurance standards in accordance with FDA and AATB regulations.

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What type of work environment can a Donation Coordinator expect at StimLabs?

A Donation Coordinator can expect a dynamic work environment at StimLabs, involving both hospital visits and office tasks, with a strong emphasis on teamwork, collaboration, and continuous improvement in the donation process.

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Are there flexible scheduling options for the Donation Coordinator position at StimLabs?

Yes, the Donation Coordinator position at StimLabs offers flexible scheduling options from Monday to Saturday, allowing you to work around your personal commitments while contributing to our mission.

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Common Interview Questions for Donation Coordinator
Can you describe your experience with quality assurance in a regulated environment?

In answering this question, highlight specific roles where you developed quality control processes and complied with regulatory standards, particularly focusing on any experience within pharmaceutical or tissue banking settings.

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How do you approach educating hospital staff about the donation process?

Discuss your method for engaging with healthcare professionals, emphasizing clear communication and providing valuable resources to ensure they understand the critical aspects of the donation process.

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What steps do you take to ensure the accuracy of donor records?

Explain your systematic approach to reviewing and verifying donor records. Mention attention to detail, thorough checking against the regulation guidelines, and collaborating with teammates to enhance accuracy.

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Describe a situation where you improved an operational process.

Share a specific example where you identified inefficiencies in a procedure, implemented changes, and measured the outcomes. This shows your problem-solving skills and commitment to continuous improvement.

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How would you handle a difficult conversation with a potential donor?

Illustrate your conflict resolution skills by describing your approach to managing sensitive conversations, emphasizing empathy, active listening, and clear communication to help ease any concerns.

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What experience do you have with risk assessment interviews?

Relate any past experiences conducting risk assessments, explaining your method for asking questions and evaluating answers, as well as how you ensure a comfortable atmosphere for potential donors during this process.

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Can you give an example of how you manage multiple priorities?

Share a specific instance where you successfully prioritized tasks effectively, demonstrating your organizational skills and ability to stay focused under pressure.

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Why do you want to work as a Donation Coordinator at StimLabs?

Convey your passion for regenerative medicine and the importance of tissue donation, aligning your values with StimLabs’ mission and expressing your enthusiasm for contributing to quality patient outcomes.

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How do you maintain professionalism while promoting the donation process?

Discuss your approach to professionalism, including how you set a positive example, communicate openly, and build trust with both donors and internal teams through consistency in your actions and demeanor.

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What is your understanding of the regulatory landscape concerning tissue donation?

Showcase your knowledge by mentioning specific regulations such as 21 CFR 1271 and the standards set by AATB, along with your experience in adhering to these guidelines in previous roles.

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Full-time, on-site
DATE POSTED
January 27, 2025

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