ServiceNow Developer/Administrator

Title: ServiceNow Developer/Administrator

Location: NSWC Corona Division, CA - On-site position

Pay: $85k but negotiable depending on experience

Full-time with benefits

SDS seeks a ServiceNow Developer/Senior Systems Administrator to join our team supporting the Program Office for NSWC Corona in Norco, California. The Senior Systems Administrator will work directly with the client analyzing complex and unique technical support assignments and lead or collaborate with other system administrators, cybersecurity personnel, and program analysts within an agile environment.

• Systems Administrator administers and supports daily operational requirements of computer network systems including workstation, file servers, and web servers.
• Installation of hardware, software, systems upgrades, network accounts, network security, and web page design, interface and updates, and local system design documentation.
• Cyber WorkForce (CWF) directives are maintained and up to date with respect to certifications
• Maintain, troubleshoot, and implement network security tools including firewalls, anti-virus, and intrusion detection services.
• Lead Systems Administrator trains staff on software applicable to their position, assists customers with information technology, monitors system configuration (hardware and software), and provides instruction on computers and applications.
•  Answering questions about installation, operation, configuration, and customization.
•  Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.
• Software support includes, but not limited to Windows and Linux/Unix operating systems, Microsoft Office Suite, and various specialty engineering and scientific development tools.
• Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).
• Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
• Maintain and develop IT related procedures required to support the organization.
• Support also includes working with the organizations Information Systems Security Officer (ISSO) for achieving system accreditation.
• Provide recommendation to future IT needs of the organization.
• Maintain data files and monitors system configuration to ensure data integrity.
• Assist in the preparation of a monthly progress and status report.

• Experience in DoD environments including RMF, STIGs, and DISA tools.
• Hands-on experience with ServiceNow in an enterprise IT environment.
• Proficiency in managing virtualized environments (VMware, Hyper-V).
• Strong skills in PowerShell, Bash, or similar scripting languages.
• Excellent problem-solving and communication skills.

• A high school degree, or a GED, and more than seven (7) years of relevant system administration and five (5) years of experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions, OR
• A bachelor's degree in a relevant field and four (4) years of relevant system administration, and three (3) years of experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration  functions, OR

• A master's degree in a relevant field and two (2) years of relevant system administration and experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions.

• Security+ CE (required for IAT Level II compliance)
• Microsoft, Red Hat, or VMware certifications (e.g., MCSA, RHCSA, VCP)
• ITIL Foundation, CISSP, or other cybersecurity certifications a plus must adhere to 8140 CWF Requirements - IAT Level IISECURITY CLEARANCE REQUIREMENTS: Must currently hold a Secret Security Clearance. US Citizenship is a requirement for Secret clearance at this location.

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.