People Operations Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe’s Global People Support team (GPS) provides full lifecycle support for Stripes, from their first day of work until their last. We handle inbound support and consultative requests from Stripes and managers on everything from benefits questions to performance coaching. We also ensure that Workday data is accurate and that Stripe's HR operations are compliant with internal and external requirements. We’re a highly collaborative, cross-functional providing HR support to all employees globally. We work with many different teams at Stripe. We are nimble and flexible individuals that can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but rather by the collective work of the entire team.

What you’ll do

As a GPS People Operations Manager, you’ll be leading part of the team that is at the heart of the HR experience at Stripe. In this role, your mission will be to uphold and promote our core values and culture. You will be responsible for managing our Specialized Operations team, who both partner with front line managers on all things people-related and execute on the coinciding operations processes on the back end. You’ll partner closely with our People leaders and partners on the services we provide for them (processing transactions, responding to inquiries, conducting audits, improving the services we deliver, etc.).

Responsibilities

• Provide leadership and guidance to a team of experienced Global People Support team members, with a focus on delivering exceptional results, expanding their HR expertise, and building their careers. 
• As the primary point-of-contact responsible for aligning on operational goals, partner with peer leads and other People teams, especially People Consultants and the Centralized Operations team in India. 
• Oversee case management, transaction processing, projects and programs, and ensure the fidelity of our People data.
• Ensure the team delivers quality outcomes, keeping Stripes at the forefront of everything we do and adhering to established SLAs.
• Be a subject matter expert for the areas we support and serve as a point of escalation.
• Routinely look around corners, anticipating barriers and identifying areas for improvement and automation, using data to inform decision making.
• Participate in ad hoc projects as assigned.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of HR operations, shared services, or related experience, preferably with a mix of experience in fast-growing technology companies and more established organizations
• 4+ year(s) of team leadership experience
• Proven ability to partner and influence leaders to help drive and align their people strategy and increase business results
• Exceptional customer-centric communication skills, both written and verbal
• Strong analytical and project management skills, proven ability to design clear processes, and a very detail-oriented yet flexible approach to problem solving
• Discretion and judgment handling confidential and sensitive data

Preferred qualifications

• PHR or SPHR certification
• Experience processing Workday (or other HRIS system) transactions across HR functions
• Experience with Salesforce (as a case/knowledge management system)
• Technical curiosity and interest in evolving trends in HR products and services