Medical Office Coordinator/Medical Assistant (Spanish Bilingual)

Who We Are

Strong Children Wellness operates a dynamic network of primary care practices seamlessly integrated into community-based organizations that focus on children and families. Our trailblazing healthcare approach holistically addresses medical, behavioral, and social needs under one roof. Our pioneering 'reverse integration' model offers families a tailor-made, multidisciplinary care team dedicated to comprehensive  physical, developmental, behavioral, and social care and wellbeing. Discover more about our innovative healthcare solutions at www.strongchildrenwellness.com 

As an organization, we prioritize building teams that reflect the diversity of patients we serve and creating a work environment that emphasizes personal wellness, professional development, and team building. 

What You'll Do

The Medical Office Coordinator/Medical Assistant will have a crucial role in ensuring the smooth operation of our Queens-based clinics. You will complete administrative tasks, coordinate patient services, manage office workflows and inventory, and provide medical assisting coverage to ensure we create an excellent experience for our patients.

On a typical day, your responsibilities will include:

• Efficiently handling varying phone call volumes, transitioning smoothly between peak and quieter periods
• Optimizing and managing daily administrative operations of the clinic
• Coordinating patient appointments, registration, and billing processes
• Overseeing the maintenance of facilities, office equipment, and technologies
• Ensuring confidential patient information is handled discretely and in compliance with privacy laws
• Coordinating with the team to deliver optimal patient care and service
• Assisting with inventory management and ordering office and medical supplies
• Preparing and maintaining reports and documentation
• Providing translation assistance for Spanish-speaking patients as needed
• Managing internal calendars (Google) and supporting the organization of team events
• Supporting the onboarding of new employees
• Providing medical assisting coverage during absences

Who You Are

You have a deep passion for supporting the community and are committed to making a positive impact, especially in underserved communities. You thrive in dynamic environments, approach challenges proactively with a growth-oriented mindset, and are always eager to learn and develop. People recognize you as someone who promotes a culture of inclusivity and positivity.

Knowledge

• Applied experience with office management procedures and billing
• Understanding of data entry and recordkeeping practices
• Awareness of compliance and regulatory requirements in a healthcare setting
• Some knowledge of healthcare systems and familiarity with healthcare terminology

Skills

• Excellent bilingual communication and interpersonal skills
• Strong critical thinking skills, able to identify underlying problems and develop effective solutions for our patients and team members
• Proficiency in MS Office, Google, or similar
• Ability to work independently and effectively within a team
• Prior experience supporting HR processes, including new hire orientation, maintaining employee records, benefits administration, and payroll, is a nice-to-have, but not required
• Prior experience in managing budgets and expense reporting is a nice-to-have, but not required

Abilities

• Availability to work onsite Monday - Friday, from 9am to 5pm (at Flushing and Jamaica locations)
• Strong customer service orientation with a focus on providing empathetic patient care
• Ability to maintain confidentiality of sensitive patient information
• Capacity to work under pressure in a fast-paced, patient-facing environment
• Competence in managing multiple tasks with attention to detail
• Able to act as a point of contact for internal and external queries from employees, vendors, and partners

What You’ll Have

• Bilingual fluency in Spanish and English
• Proven experience as an office coordinator or in a similar role, preferably in a healthcare setting
• Higher education or certification in healthcare is desirable, but not required
• To protect the safety of our patients, staff, and the community, we ask employees to maintain current vaccination against COVID-19 

Why Choose Us

• Empowerment and Impact: We value your input and autonomy to be able to make meaningful contributions
• Inclusive Culture: Work in an environment that celebrates diversity and is dedicated to your wellbeing (it’s in our name!)
• Holistic Total Rewards: This role offers a salary range of $26.44 to $31.25/hour (annualized amount $55K to $65K), and we provide a comprehensive benefits package that includes medical, dental and vision insurance as well as paid time off
  

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