Job details

Manager, Operations

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

Location: New York City (Hybrid – 3 days in office)

Reporting to: VP of Operations

Compensation: $100,000–$120,000 base salary + equity

Role Summary

We’re looking for a Manager, Operations to lead the logistics, systems, and operational processes that power our retail and eComm business. This role ensures our vendors, inventory, and tooling operate reliably and efficiently, while driving cross-functional improvements that scale with the business. You’ll work closely with Retail Ops, Planning, CX, and Tech to close gaps, streamline workflows, and keep operations moving.

Responsibilities

3PL + Logistics Management

Oversee daily 3PL performance across fulfillment (e.g. eComm orders, retail transfers, NSO kits), SLAs, sterilization compliance, and special handling (e.g. VAS)
Identify and implement process changes to improve speed, accuracy, or cost
Reconcile invoices and track performance against operational budget

Inventory + Systems Integrity

Own inventory accuracy across studios and 3PL; lead cycle counts, root cause reviews, and reconciliation (e.g. transfer errors, receiving gaps)
Monitor backend system syncs and resolve issues across WMS, ERP, Shopify, and other tools
Build and maintain reporting dashboards for inventory health and operational KPIs

Store Openings + Studio Projects

Project manage new store openings, ensuring operational readiness across equipment, inventory, piercing SOPs, and staffing tools
Support relocations, renovations, and closures with clear planning and cross-team coordination
Improve NSO and studio rollout processes for repeatability and speed

Tooling, Insights + Continuous Improvement

Analyze operational data to uncover inefficiencies and recommend improvements
Partner with Tech and Retail Ops on tooling upgrades and automation (e.g. dashboarding, inventory syncs)
Contribute to sustainability and waste-reduction initiatives (e.g. packaging, shipping practices)
Evaluate and support onboarding of new vendors or systems as needs evolve

Requirements

5+ years in operations, logistics, or supply chain within retail or consumer brands
Proven track record managing 3PL partnerships and backend systems (WMS, ERP, Shopify)
Advanced spreadsheet proficiency (pivot tables, v-lookups, macros)
Hands-on experience building and maintaining dashboards in Tableau, Looker, or similar, plus fluent in Google Workspace
Proficient with project-management tools (Asana, Notion, Jira, Confluence) to juggle priorities and drive cross-functional initiatives
Bachelor’s degree in Operations, Supply Chain, Business, or related field; PMP, Lean Six Sigma, or equivalent certification a plus
Highly organized, detail-oriented, proactive, and able to thrive in fast-paced, evolving environments
Strong analytical mindset—able to translate complex data into actionable insights and recommendations

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

Click here for the Studs Privacy Notice for California Applicants.

Average salary estimate

$110000 / YEARLY (est.)

min

max

$100000K

$120000K

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