Installation Specialist - Custom Saunas

Sunlighten is excited to be hiring a Sauna Installation Specialist to join our team. This person will travel the country to install infrared saunas and provide on-site support to our growing sauna customer base. This person will be responsible for entire installation projects from start to finish and must have the technical, mechanical, and building expertise to complete projects independently. You will have the opportunity to meet new Sunlighten customers every day and set them up for success with our top-of-the-line product. Installation will consist of both full custom sauna builds (requiring around a week’s time) and traditional cabin sauna installs (requiring a couple hours' time). This person will be instrumental in elevating the customer experience by providing seamless installation and activation of our saunas.

Travel will be a large part of this role (up to 50% of the time), so you must have the ability to be away from home for extended periods of time and work irregular days/hours in order to complete installations when our customers are available.

Celebrating 25 years of innovation, Sunlighten has grown from its Kansas City roots to establish a global footprint, including expansion into the UK. With the global wellness market projected to reach $7 trillion in 2026, we are proud to be part of this dynamic and holistic shift. As leaders in light science and longevity, we create innovative solutions that help customers lead vibrant, active lifestyles.

Duties/Responsibilities:

• Install, repair, and maintain custom and traditional sauna cabins and related equipment, ensuring all work meets high safety and functional standards.
• Troubleshoot and resolve technical or mechanical issues to guarantee customer satisfaction.
• Work independently at customer homes and businesses, acting as a trusted sauna installation expert.
• Communicate directly with customers to establish clear timelines and ensure their needs and expectations are met.
• Manage sauna installation projects from start to finish, collaborating with sales, logistics, and other departments to ensure timely delivery and on-schedule installations.
• Provide ongoing communication with internal teams to keep projects on track and aligned with customer requirements.
• Manage nationwide travel arrangements, including airfare, ground transportation, hotel, and meals, to ensure efficient travel for installations across various locations.
• Procure and maintain the necessary tools and equipment for installations, ensuring they are in good working condition and readily available for each project.
• Manage project costs and timelines to maintain the team's overall profitability, ensuring efficient use of resources while meeting installation deadlines.

• Ability and willingness to travel up to 50% of the time for nationwide installations. Comfortable with extended travel periods and flexible scheduling, including working irregular days and hours to accommodate customer availability.
• Effectively self-manage travel plans, installation timelines, and communication with clients and Sunlighten team members.
• Proven experience in carpentry, woodworking, and using hand tools for construction and installation projects, including power tools and measuring devices.
• Basic knowledge of electrical systems and components (e.g., wiring, lighting, heating elements).
• Strong organizational skills with the ability to manage installations independently from start to finish, ensuring quality and timeliness.
• Represent Sunlighten professionally, honestly, and ethically in all business matters and interactions.
• Excellent communication skills to effectively manage customer expectations, explain technical details, and provide top-notch service.
• Strong attention to detail to ensure quality installations and strict adherence to safety protocols, especially when working with electrical components.

• Competitive Paid Time Off Policy + Paid Holidays + Floating Holidays
• Fully Equipped Fitness Center On-Site
• Lunch Program featuring a James-Beard Award Winning Chef
• Health (HSA & FSA Options), Dental, and Vision Insurance
• 401(k) with company contributions
• Profit Sharing
• Life and Short-Term Disability Insurance
• Professional Development and Tuition Reimbursement
• Associate Discounts on Saunas, Spa Products and Day Spa Services

Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.