Technical Customer Care Representative - Health & Wellness

Sunlighten is looking for a Technical Customer Care Representative who is eager to join a successful and growing Customer Care team. In this role, you will take/respond to phone calls from Sunlighten customers regarding any questions about their sauna, diagnose any issues, and find a solution. You will communicate with customers by phone, email, and online chat concerning orders and product returns. You will also walk customers through the installation and assembly of their sauna and sauna product components. After becoming an expert on Sunlighten saunas, you will use your in-depth knowledge to provide effective customer service for all customers!

**Our Next Training Class will Begin on February 3rd, 2025 **

We are hiring for both a Monday-Friday schedule and a Tuesday- Saturday schedule.

Celebrating 25 years of innovation, Sunlighten has grown from its Kansas City roots to establish a global footprint, including expansion into the UK. As the global leader in infrared saunas, Sunlighten has revolutionized personal care, helping people feel better and achieve their wellness goals. With the global wellness market projected to reach $6.6 trillion in 2024, we are proud to be part of this dynamic and holistic shift. Personal care is the largest segment of the wellness industry, and at Sunlighten, we prioritize helping individuals unlock the transformative benefits of infrared saunas for a healthier, more balanced life. 

Duties/Responsibilities:

• Provides timely and accurate information to incoming customer order status and product knowledge requests, assist customers with technical troubleshooting of products, and strive for one-point call resolution.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely feedback to Customer Care leadership regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customers’ service expectations.
• Use CRM to process and resolve customer cases in a timely and efficient manner.
• Performs other duties as assigned

• 1+ year of experience in a technical troubleshooting role: Help Desk, website, digital/wireless devices, and/or apps
• 1+ year of experience working with systems such as: Microsoft Office Suite, Windows, Netsuite and/or Salesforce
• Associates Degree
• High School Diploma + relevant work experience will be considered
• Must reside in or be willing to commute to the Leawood, KS area daily
• Strong time-management skills
• Ability to manage and process multiple tasks simultaneously
• Strong technical abilities and problem-solving skills
• Strong communication skills
• Strong customer service skills

Compensation:

This is a full-time, hourly role and our compensation ranges from $17-19/HR DOE and shift

Benefits:

• Health, Dental, and Vision Insurance
• Life and Short-Term Disability Insurance
• 401(k), with Company Match
• Profit Sharing
• Paid Holidays and Paid Time Off
• Flexible Spending Account (health care and dependent care)
• Professional Development and Tuition Reimbursement
• Associate Discounts on Saunas, Spa Products and Day Spa Services
• Relaxation Lounge
  

Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.