Customer Success Manager - US (EST & CST)

Come grow and expand Supermetrics in the US market with us!

We’re looking for a Customer Success Manager to join our go-to-market team in the US! Only candidates already located in EST and CST will be considered.

 In this role, you will… 

• Take ownership of the North American market and grow the business together with Account Executives across the US.
• Build a strong network of marketing professionals in the North America market.
• Be a part of amazing company culture and work with an awesome team of SaaS sales professionals.

 Your day-to-day work and responsibilities include…

• Responsibility for the onboarding, adoption, renewals, growth, and advocacy of North American customers
• Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide world-class solutions and consultation to our customer's needs
• Develop and grow your knowledge of the Supermetrics suite of products/services and industry trends to add value during every customer interaction

Sometimes, you might need help from your fellow Customer Success team members or to lend a hand to someone else. We have team-level goals and a strong team mentality! No success comes with the price of someone else, so we hope you share this value with us. 

This position is for you if you have...

• 3+ years of relevant experience in SaaS customer success or agency partnerships
• Agency or MarTech experience is mandatory
• Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done.
• Proactive problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed.
• Humble attitude. Our focus at Supermetrics is for you to succeed, so having a humble attitude and being open to new information will help you grow and, ultimately - achieve your goals!

Benefits we offer…

• 100% paid health care premiums for you and the WHOLE family with $0 deductible options
• Flexible remote policy
• $520 one time wfh stipend
• UberOne pass with biweekly stipend
• $80 monthly wifi allowance
• Various external trainings to support your career development
• Competitive compensation package including equity   
• Excellent work equipment

Benefits may vary depending on location. You’ll find more information at supermetrics.com/careers#benefits. 

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.
Get to know our Sales team at supermetrics.com/careers/sales.