Back Office Administrator
Are you detail-oriented, highly organized, and passionate about creating efficient processes that drive organizational success? We’re looking for a proactive and dedicated Back Office Administrator to join our dynamic team and make a real impact.
As a Back Office Administrator at SurePay you will play a key role in ensuring the smooth operation of various departments, including Legal, Compliance and Sales. Your work will enhance team efficiency by centralizing key administrative tasks and building a knowledge base for recurring queries.
What you’ll do at SurePay
- Customer Inquiry Management: Address (repetitive) customer queries, reducing the workload of the Business Development teams. Develop a robust FAQ to handle recurring inquiries independently over time.
- General Contract Management: Draft and manage service agreements, NDAs, DPAs, and PoCs.
- Client Acceptance Process: Oversee the onboarding process, ensuring compliance with all necessary requirements.
- Data Management: Maintain and update HubSpot information, including contact details, billing addresses, and communication records.
- Internal Communication: Act as the primary liaison between Finance and Business Operations/Customer Success.
- ISAE/ISO Requests: Manage certification-related documentation and client requests.
- Contract Migration and Indexation: Oversee contract migrations and ensure all documents are properly indexed for future reference.
- Legal Support: Respond to client inquiries related to legal matters and maintain a dynamic legal FAQ/database for recurring issues.
- Drive Organization: Ensure all digital assets are systematically managed and accessible.
What you’ll need
- Experience: 1–2 years in a similar administrative role, ideally in a multicultural and customer-focused environment.
- Education: at least MBO level education or equivalent experience.
- Skills:
- Strong computer proficiency, including Google Workspace.
- Experience with HubSpot (preferred).
- Excellent communication skills and the ability to multitask effectively.
- An aptitude for both repetitive and ad-hoc tasks, with a proactive and meticulous approach.
- Outstanding organizational skills and an eye for detail.
- Ability to prioritize under tight deadlines.
- Excellent written and verbal communication skills in English (Dutch knowledge is a plus).
What we offer
- Competitive Salary
- MacBook Pro, Iphone and the necessary appliances
- 8% holiday allowance
- 8% personal benefit budget which you could spend on extra (20!) holiday days, salary or training
- Travel costs compensation
- 25 holiday days
- Pension plan
- Flexible working hours and hybrid work environment
- An ambitious, fast growing company with 30+ nationalities in the team
- We offer a full relocation package for international candidates. This includes visa support, 30% ruling application, flights, assistance in finding a house, etc.
After you apply
- Call with the Recruiter: time to get better introduced
- First interview with the team members: diving into the role & culture of the company
- Second interview with team members
- Offer time: celebrating to have you on board soon!
Screening is part of the procedure before joining our team.
About SurePay
- Founded in 2016
- ± 85 employees
- ±23 nationalities
- 1 office
- Flat organisation and no hierarchy
- (Business) Casual
- Average age: 31
SurePay makes payments easier, more personal and even more secure. We are a fast-growing FinTech SaaS company and have secured our Series A funding in September 2021. SurePay stems from an innovation program of Rabobank, started in July 2016 and has been an independent BV since the beginning of 2020. SurePay is being backed by three leading investors, Rabo Frontier Ventures, Connected Capital and Iris Capital.
As we continue to evolve and grow, we're working hard to scale further in Europe while continuing to build our talented and driven team. Currently, we're working according to agile methodologies with 5 scrum teams and a business team made up of various disciplines.
You might know us from our leading product, the IBAN-Name Check, also known internationally as Confirmation of Payee. It's used by millions of people on a daily basis and is incorporated into payment platforms of banks, corporates and governmental bodies throughout the Netherlands and the UK. We recently also connected to France, meaning we have started providing cross-border checks. We are planning to continue expanding within Europe, bringing our mission of preventing fraud and misdirected payments. Not only are we entering new markets, but also growing our services and product offering through continuous innovation.
SurePay's core values are; We Care, Build Together, Think Forward and Be Responsible. These core values are the driver's of our culture and can be seen as guidelines on our beliefs and behaviour. It defines what we find important as a company and the way we work together everyday.
- We Care: We are a supportive employer and understand that health, family and safety is what really matters. We care about our employees, customers, partners and end-users. Therefore we value creating a safe workspace where everybody can be their authentic self and where we, together, work on the same mission to provide safer payments.
- Build Together: We believe in teamwork and strive towards the best results together with employees and customers. Our diversity, both personal and professional, is one of our key strengths.
- Think Forward: We are frontrunners and are on top of our game. Our customers can rely on innovative solutions to service their current and future needs. With a problem solving mindset, we anticipate challenges and adapt to a fast changing environment.
- Be Responsible: We all contribute to reaching our mission of reducing fraud and misdirected payments, leading to a positive impact on society. We take responsibility, show ownership and make honest decisions.
More information
More information?
careers@surepay.nl
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SurePay
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