Social Media, Digital Account Manager

We Make Digital Human — Crafting brand experiences using human-centered design, AI, and real-time analytics. Reinvent, redefine and rebuild business processes for the digital age.

About the role: This is an onsite position in Pittsford, NY
M/F only - 9am to 5:30pm - No Weekend

In this role, you will manage a portfolio of enterprise-level corporations and proprietorships, focusing on cultivating strong, long-term client relationships while driving measurable business growth. You will serve as a strategic partner, providing high-impact insights and recommendations to optimize the performance of digital advertising campaigns. By leveraging advanced tools, products, and services, you will help clients achieve their marketing objectives and maximize ROI.

Your expertise in relationship management and digital marketing will be critical as you consult with large businesses across various industries, identifying tailored solutions that align with their evolving needs. Comprehensive training on our advertiser’s advanced advertising solutions—including performance measurement, campaign optimization, and analytics—will further enhance your ability to deliver exceptional client outcomes.

This position offers a rewarding opportunity to work closely with high-profile clients, helping them navigate complex digital landscapes and achieve sustained success through innovative advertising solutions.

In return, we offer:

• Starting at $28/hr with $1000 monthly incentive 
• Paid training
• Full benefits including medical, dental, vision, and 401K
• Generous paid time off
• Opportunity for personal career growth and development

• At least 4 years of work experience with at least 3 years of experience in digital marketing, advertising sales.
• Expert knowledge of digital marketing and sales with experience building tailored solutions for clients
• Demonstrate exceptional rapport building, relationship management and related soft skills
• The ability to work independently to drive business outcomes, develop insights and analyze performance
• Proven experience in managing and growing relationships with large businesses and enterprise clients
• Strong understanding of digital marketing, advertising, and data-driven optimization strategies
• Proficiency in social media management platforms, digital analytics, and campaign measurement tools
• Excellent communication, negotiation, and problem-solving skills to foster trust and long-term partnerships

As a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

#INDSP

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
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