Information Management Coordinator

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. 

About the Role

We’re seeking a motivated Information Management Coordinator to join our team, providing essential support and guidance to help manage and organise digital information effectively. Whether you’re a recent graduate or bringing years of experience, this role offers hands-on learning opportunities, exposure to a variety of tasks, and a clear pathway for professional growth.

As an Information Management Coordinator, you will:

• Provide support and guidance across functions and assets to ensure business information is stored securely and is easily accessible in SharePoint, Teams, and Network Drives.
• Respond to tickets in ServiceNow and assist users with information management queries.
• Assist with data migrations using ShareGate and implement changes such as folder creation, permission updates, and document organisation.
• Work closely with business users to understand their needs, document requirements, and offer practical solutions.
• Provide ad-hoc coaching and training to users to encourage adoption of best practices.
• Help maintain and document changes within the information management environment, ensuring compliance with company policies and security controls.
• Collaborate with IT teams, including Infrastructure, Service Desk, Applications, and Security, to support business needs.

• A keen interest in Information Management and digital tools.
• Familiarity with Microsoft 365, including SharePoint, Teams, and OneDrive.
• Strong problem-solving skills and attention to detail.
• Good communication skills and the ability to collaborate with stakeholders at different levels.
• A proactive approach to learning and adapting to new challenges.

Desirable Skills:

• Some experience with ShareGate for data migrations would be beneficial, however full training will be provided.
• Knowledge of ServiceNow or similar ticketing systems.
• An understanding of document management principles and best practices.

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success.  

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.  In addition to a Competitive Salary, here's what you can expect as part of our benefits package: 

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. 
• Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. 
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…. 

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. 

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.