Customer Success Manager - Bangalore (Hybrid)

Job Description for Customer Success Manager 

The mission of a Syndigo Customer Success Manager is to ensure the industry’s most influential and most recognizable brands have a delightful experience when leveraging Syndigo’s suite of products and services. The CSM plays a critical role in the client retention function at Syndigo by working with our clients to ensure strong awareness and utilization of our solution to drive their continued success. 

We're looking for a great Customer Success Manager to assist our customers in their use of Syndigo’s product offering & to ensure ongoing success for our rapidly growing B2B SaaS company. This role is great for a person who’s looking to build a successful career in Customer Success domain, data management domains & work with a truly international and global team. 

Your primary responsibilities: 

• Acts as a key Syndigo ambassador in client organizations by demonstrating company values and by establishing strong credibility. 

• Primary point of contact from Syndigo and key champion for customer responsible for overall success and long-term partnership. 

• Builds relationships with various customer and partner stakeholders and executives at Director and/or CxO level to create champions and references. 

• Orchestrates and co-ordinates relevant work/activities with multi-location, multicultural, multi-skill, multi-disciplinary teams. 

• Evolve and refine engagement model, working arrangement and RASCI based on partner maturity and customer needs. 

• Brings industry and domain best practices and methodologies in execution of program/projects across Master Data Management, Data Governance, Data Management, Integrations, Business Intelligence and Analytics. 

• Perform business reviews with customers and partners on a regular cadence. 

• Responsible for the Customer retention, takes ownership of the renewals. 

• Identify and nurture opportunities for value growth with the customer; Leads customer workshops to help create a long-term vision and strategy for MDM across multiple industry verticals. 

• Responsible for NPS metrics for customers and partners. 

• Facilitate marketing activities like events, speaking engagements, references, testimonials, etc. with customers and partners. 

• Manage negotiations and conflicts with excellent communication skills. 

• Be a Syndigo ambassador to the partner organizations in terms of competency development and delivery support. 

What makes you the right fit: 

• 3+ years of SaaS experience as a Customer Success Manager, Implementation Manager/Engineer, or as Account manager at a B2B SaaS business serving global (US/EU) customers. 

• Carried either of Onboarding, Renewal, Upsell targets. 

• Have done Project Management for various customers & has strong suit for managing stakeholder expectations, timelines, and commitments. 

• Strong written and interpersonal skills both written & verbal 

• Has a will to travel to meet customers, internal team members and Partners 

• Undergraduate degree (B.E/B.Tech) and/or MBA 

Compensation & Location: 

• Bangalore location is preferred but open for remote location (within India) 

• Compensation is best among the industry with fixed, incentives. 

About Syndigo: 

Syndigo enables commerce by supporting the efficient transfer of product information through its network of brands and their customers. The company provides descriptive product and nutritional information, images and other digital media, powered by deep analytics to empower engaging brand experiences online and in store. Through Syndigo’s integrated platform, Content Experience Hub, clients can publish, manage, syndicate and audit product content across the largest trading network of brands and recipients in the world.  
Syndigo serves more than 12,000 manufacturers and 1,750 retailers and distributors globally in many important consumer industries including grocery, foodservice, hardlines, home improvement/DIY, pet, health and beauty, automotive, apparel, and healthcare products. 

Visit https://www.syndigo.com/ for more information.