Italian Speaking Customer Support For Online Content Creators - job 1 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are excited to announce that we are looking for an Italian Speaking Customer Support representative to assist our online content creators. In this unique role, you will be the primary support contact for individuals and teams creating content online, helping them navigate our platforms and services. Your fluency in Italian will be key to building strong relationships with our clients and ensuring they have a seamless experience. You will be responsible for addressing inquiries, resolving issues, and providing valuable information about our services. As a vital part of our team, you will contribute to the success of our content creators and enhance their user experience on our platform. If you are passionate about customer service and online content creation, and you thrive in a dynamic environment, we want to hear from you!

Responsibilities

• Provide exceptional customer support to online content creators in Italian via email, phone, and chat.
• Assist creators with inquiries related to our platform, features, and monetization opportunities.
• Troubleshoot and resolve user issues efficiently to ensure satisfaction.
• Document all customer interactions and maintain accurate records.
• Gather feedback from users to help improve our services and client experience.
• Stay updated on industry trends to provide the best support possible.
• Collaborate with the product team to relay user feedback and suggest improvements.

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service or support, preferably in the digital or content creation industry.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a remote team.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Familiarity with online content creation tools and platforms is a plus.
• Proficient in using customer support software and tools.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...