Italian Speaking Customer Service For Car Rental Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking Customer Service Representative for a leading car rental company. In this dynamic role, you will be responsible for providing exceptional customer service to Italian-speaking clients, ensuring that their rental experience is seamless and enjoyable. You will be a crucial point of contact for customers needing assistance, booking modifications, and inquiries about vehicle options. With a commitment to excellence and a passion for the automotive industry, you will represent both The House of Mercier and our client, maintaining high standards of professionalism and service. As a vital part of our team, you will not only help clients navigate their rental options but also contribute to their overall satisfaction, showcasing the values and reliability of our partner company. Join us in building meaningful connections between talented individuals and exceptional job opportunities, while being an integral part of a customer-oriented environment that prioritizes the needs and desires of clients and fosters a culture of growth and success.

Responsibilities

• Provide exceptional customer support to Italian-speaking clients via phone, email, and chat
• Assist customers with vehicle selections, reservations, and modifications efficiently
• Resolve customer inquiries and complaints with professionalism and empathy
• Maintain up-to-date knowledge of rental policies, procedures, and vehicle options
• Process customer payments and manage rental agreements accurately
• Coordinate with local branches to ensure availability of vehicles
• Gather customer feedback and report on common issues to management for continuous improvement

• Fluency in Italian and English, both spoken and written
• Previous experience in customer service, preferably in the automotive or rental industry
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Proficient in using customer service software and CRM systems
• Excellent problem-solving skills and attention to detail
• Willingness to work flexible hours, including weekends and holidays

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...