Spanish Speaking e-Cigarette Customer Support - Greece remote

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a dedicated Spanish Speaking e-Cigarette Customer Support representative to join our client's dynamic team in the consumer services industry. This remote position based in Greece offers an exceptional opportunity for individuals passionate about customer support and the e-cigarette landscape. As a part of our mission to provide outstanding service, you will play a vital role in ensuring our customers have a seamless experience with our products. Your proficiency in Spanish will be critical in addressing customer inquiries, resolving issues, and providing information about our range of e-cigarette products. Joining The House of Mercier means being part of a forward-thinking agency committed to your professional growth and success. Our ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and has a genuine interest in assisting customers. If you are looking for a challenging yet rewarding role that allows you to leverage your language skills while working remotely, we would love to hear from you and explore how you can contribute to our client's success.

Responsibilities

• Provide high-quality customer support via phone, email, and chat to Spanish-speaking customers regarding e-cigarette products.
• Assist customers with inquiries, product information, and troubleshooting issues related to e-cigarettes and accessories.
• Handle customer complaints and resolve issues promptly while maintaining a professional and empathetic approach.
• Document customer interactions and feedback in our CRM system to enhance service quality and support.
• Collaborate with team members to ensure efficient workflow and knowledge sharing regarding product updates.
• Stay up-to-date with product knowledge and company policies to effectively assist customers.
• Report recurring issues or user feedback to management to help improve customer experience and product offerings.

• Fluency in Spanish and English, both written and spoken, is essential for customer interactions.
• Previous experience in customer support, preferably in the consumer services or e-cigarette industry.
• Strong problem-solving skills and ability to handle challenging customer interactions professionally.
• Excellent communication skills, with the ability to convey information clearly and effectively.
• Proficient in using CRM systems and other customer support tools to track customer interactions.
• Ability to work independently and manage time efficiently in a remote setting.
• Flexibility to work in varying shifts to accommodate customer needs, including weekends and holidays.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...