Spanish Speaking Customer Service for Automotive Industry

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a passionate and dedicated Spanish Speaking Customer Service Representative to join our client's team in the automotive industry. This role is ideal for someone who thrives in a fast-paced environment and enjoys helping customers resolve their inquiries effectively. As a key player in our team's commitment to excellence, you will be responsible for delivering high-quality service to our clients while embodying our values of integrity, professionalism, and innovation. The ideal candidate will possess strong communication skills in both Spanish and English, allowing them to connect with a diverse customer base. You will engage with customers through various channels, ensuring that their concerns are addressed promptly and effectively. If you're looking to build a rewarding career in a dynamic industry while working with a reputable organization, we invite you to apply!

Responsibilities

• Handle customer inquiries via phone, email, and chat in both Spanish and English.
• Provide accurate information about automotive products and services to customers.
• Resolve customer complaints with empathy and professionalism.
• Maintain detailed records of customer interactions in our database.
• Collaborate with cross-functional teams to enhance the customer experience.
• Identify trending issues and report them to management for continuous improvement.
• Develop a thorough understanding of our client's automotive offerings to better assist customers.

• Fluent in Spanish and English, both written and spoken.
• Previous experience in customer service, preferably in the automotive industry.
• Strong problem-solving skills and a customer-focused mentality.
• Excellent communication and interpersonal skills.
• Ability to work well in a fast-paced environment and manage multiple tasks.
• Proficient in using computer systems and customer service software.
• A positive attitude and a willingness to learn about the automotive sector.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...