Greek-Speaking Client Service Agent

The House of Mercier is a leading recruitment agency on a mission to connect exceptional talent with outstanding career opportunities across various sectors. We are currently looking for a Greek-Speaking Client Service Agent to enhance our client support team. In this role, you will be pivotal in maintaining and nurturing relationships with our clients, ensuring they receive the highest level of service throughout their experience. Your fluency in Greek will enable you to communicate effectively with our clients, addressing their needs and concerns with professionalism and skilled attention. This position offers a fantastic opportunity to work in an engaging environment where your contributions are valued, and your professional growth is facilitated. If you have a passion for client service and are eager to make a difference, we would love to hear from you and invite you to join The House of Mercier.

Responsibilities

• Provide tailored client service support to Greek-speaking customers through various communication channels, including phone, email, and chat.
• Manage client inquiries effectively, ensuring timely and accurate responses to enhance client satisfaction.
• Gather and document client feedback, issues, and inquiries in the company’s CRM system.
• Collaborate with internal teams to resolve client issues and improve overall service delivery.
• Participate in creating guidelines, FAQs, and self-service resources to empower clients and streamline operations.
• Identify and report trends in client inquiries to help improve products and service processes.
• Stay up-to-date with company offerings and industry trends to provide knowledgeable support to clients.

• Fluency in Greek and English, both written and spoken, is required.
• Experience in client service, customer support, or related fields is preferred.
• Strong communication and interpersonal skills, with an aptitude for building professional relationships.
• Exceptional problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and other customer support tools is desirable.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• A collaborative team player with a strong commitment to client satisfaction.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...